Information Technology Manager

Information Technology Manager

La Clnica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clnica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa, and Solano counties.

About The Position

Manages and coordinates Information Technology Department activities by performing the following duties personally or through subordinates and supervises several IT technical support staff. The IT Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Duties And Responsibilities

• Responsible for the management, coordination, and evaluation of the Information Technology Technician Team. Assigns work, priorities, and project schedules.
• Designs, specifies, configures, installs, and maintains hardware and software such as PCs, system software, software applications, printers, servers, switches, routers, and cabling.
• Implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Takes after hours on-call helpdesk calls and documents information.
• Directs IT projects, assigns tasks, and monitors and reports on progress.
• Creates and maintains weekly / monthly yearly reports on the work of the department through the Help Desk System.
• Establishes and maintains network users, user environment, directories, and security.
• Trains users in software and equipment usage.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Develops and communicates standards for use, operations, and security of network, personal computers, and data.
• Communicates with other departments to report and resolve software, hardware, and operations problems.
• Consults with department leadership to develop system solutions consistent with organizational objectives.
• Coordinates activities of hardware, software, telecommunications, support, and training vendors.
• Installs and tests software and software upgrades.
• Implements backup and disaster recovery procedures.
• Other duties assigned by supervisor.

Minimum Qualifications