Front Desk Job Description
We are seeking a friendly and organized Front Desk to join our team. The Front Desk will be responsible for greeting and checking in guests answering phone calls and providing excellent customer service. The ideal candidate will have excellent communication skills be able to multitask and have a positive attitude.
Responsibilities :
- Greet and check in guests
- take hotel and restaurant reservations
- Answer phone calls and direct them to the appropriate department
- Provide excellent customer service and resolve guest complaints
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
Requirements :
Ability to work flexible hours including nights weekends and holidaysAbility to work in a fast-paced environmentExcellent customer service and interpersonalcommunication skillsAbility to lift and carry heavy objects (up to 50 lbs)and ability to stand for long periods of timeAbility to handle emergency and stressful situations like resolving customer conflictsAbility to make quick decisionsAbility to create a positive and welcoming customer experienceBenefits :
Employee discountFlexible scheduleHealth insurance availableDental insurance availablePaid time offEmployee profit sharing (after 1 year continuous service)Complimentary hotel room on your birthday(after 1 year continuous service)About us :
We are a family-owned independent restaurant and hotel located in Ann Arbor Michigan.
Webers Restaurant and Hotel is an Equal Opportunity Employer.
Key Skills
Arabic Speaking,Administration,General Services,Billing,Import,Administration Support
Employment Type : Full Time
Experience : years
Vacancy : 1