IT Support / Help Desk Specialists

Details

Open Date 10 / 31 / 2025

Requisition Number PRN43475B

Job Title IT Support / Help Desk Specialists

Working Title IT Support / Help Desk Specialists

Career Progression Track P00

Track Level P2 - Developing, P1 - Entry Level Pro

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday

VP Area Academic Affairs

Department 00172 - College of Social Work-Dean

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $42,000.00 - $48,000.00

Close Date 12 / 31 / 2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

IT Support / Help Desk Specialists

Provide timely support services to employees with complex and / or escalated technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Handle escalated issues coming from lower level IT support groups. Troubleshoot and diagnose issues with hardware, software, network, and other related systems. Research solutions through internal and external knowledgebase as needed. Plan for installs and upgrades of PC components and software. Respond to service outages. Track incidents in a software solution and follow through to resolution, working to get end user issues fixed as quickly as possible.

Learn more about the great benefits of working for University of Utah : benefits.utah.edu

Responsibilities

IT Support / Help Desk Specialist, I

Provide timely support services to employees with complex and / or escalated technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Handle escalated issues coming from lower level IT support groups. Troubleshoot and diagnose issues with hardware, software, network, and other related systems. Research solutions through internal and external knowledgebase as needed. Plan for installs and upgrades of PC components and software. Respond to service outages. Track incidents in a software solution and follow through to resolution, working to get end user issues fixed as quickly as possible. Requires basic skill set and proficiency. Conducts work assignments as directed. Closely supervised with little latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

This is an Entry-Level position in the General Professional track.

IT Support / Help Desk Specialist, II

Provide timely support services to employees with complex and / or escalated technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Handle escalated issues coming from lower level IT support groups. Troubleshoot and diagnose issues with hardware, software, network, and other related systems. Research solutions through internal and external knowledgebase as needed. Plan for installs and upgrades of PC components and software. Respond to service outages. Track incidents in a software solution and follow through to resolution, working to get end user issues fixed as quickly as possible. Requires moderate skill set and proficiency in discipline. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

This is a Developing-Level position in the General Professional track.

Core job duties include :

Provide front-line IT / help desk support for faculty, staff and students, including desktops, laptops (Windows and macOS), tablets, printers, and peripherals.

Image, configure, and deploy computers and associated equipment for new users and refresh cycles.

Reclaim, wipe and reissue computing devices; ensure retired systems are securely sanitized and sent to surplus in compliance with policy.

Maintain accurate inventory or computer hardware, accessories, and assigned users across College of Social Work locations.

Track and maintain software licensing to ensure compliance.

Support and maintain the College computer lab, including keeping systems updated and functional for student use.

Support classroom and hybrid meeting technology, including Zoom, PowerPoint presentations, microphones, webcams, and conference room setups.

Assist in basic troubleshooting of AV issues during meetings, classes and events.

Contribute to college and campus cybersecurity initiatives by following security standards and assisting with required configurations.

Perform routine maintenance, upgrades and repairs assigned.

Safely move, set up, and transport computer equipment between offices and buildings as needed.

Work collaboratively with other IT staff and communicate status updates clearly to end users.

Maintain and update loaner laptop inventory.

Other duties as assigned

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example : bachelor’s degree = 4 years of directly related work experience).

IT Support / Help Desk Specialist, I : Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

IT Support / Help Desk Specialist, II : Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and / or drug screen.

The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director / Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO / AA). More information, including the Director / Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at :

Online reports may be submitted at oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.