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Service Administrator

Service Administrator

TG GallagherWaltham, MA, US
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If you're a self-starter ready to find and seize opportunity, you'll find the support and resources here to truly thrive. TG Gallagher is the leading provider of mechanical construction and maintenance services throughout New England.

This role requires motivation paired with curiosity for mechanical, plumbing, and fire protection systems, bold innovation, and a passion for people. As a Service Administrator , you will provide tactical support to the entire Service Team. This is a great opportunity to join an amazing organization!

PRIMARY RESPONSIBILITIES :

  • Serve as the main point of contact for supporting field and office on new service management software
  • Maintain the service contract renewals process and preventive maintenance scheduling
  • Performing new customer setup, identifying outstanding issues, and assisting with deficiency reporting
  • Assisting the service manager with fleet management
  • Assisting with Project Management, and outside superintendent scheduling as well as the look ahead reports
  • Soliciting vendor and subcontractor proposals, as needed, and assisting with proposals for preventive and corrective maintenance work
  • Attending weekly Service Team meetings; providing updates on status and upcoming client needs
  • Assisting with work orders, purchase orders, submittals and RFI management
  • Establishing and maintaining open, positive relationships with the team, clients, vendors, and suppliers

DO YOU HAVE THE RIGHT SPECS?

  • Totally devoted to clients
  • A self-starter with a deep desire to grow and continuously learn; easily adapts to new processes and technologies
  • Unquestionable character with high level of integrity
  • Possess solid communication skills, both written and verbal
  • Possess high-standards across the board- from your own contributions to the people you work with to the projects you work on
  • Works well under pressure in a rapidly changing environment
  • Fantastic organizational skills and great follow through on tasks

    • WHY WORK FOR TGG?

  • A dynamic work environment with engaging and state of the art projects in life science, healthcare, and higher education
  • Robust Medical and Dental plans with low-cost deductibles and premiums
  • Flexible Spending Accounts
  • Disability and Life insurance at no expense to you
  • 401(k) plan to help you save for retirement, PLUS a company contribution

    • profit sharing

  • Quarterly bonuses
  • Annual tuition reimbursement allowance
  • Generous PTO and 11 paid holidays
  • Opportunities for growth and development at all stages of your career
  • Quarterly company Town Halls and employee get-together

    • QUALIFICATIONS

  • 2-3 years' experience in a support role; minor understanding of construction preferred
  • Strong communication skills and ability to interact with internal and external partners
  • Problem solver with a genuine interest in learning and developing
  • Fantastic organizational skills and great follow through on tasks

    • TG Gallagher provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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    Service Administrator • Waltham, MA, US