Apptad- Service Desk Analyst Level 1

Job Position : Service Desk L1

Location : Morrisville NC (onsite)

Job Description

• Provide first-level technical support via phone email chat or ticketing tools (Jira / ServiceNow).
• Troubleshoot Windows 11 issues including login problems performance issues system configuration errors and printer / peripheral support.
• Manage user accounts in Azure Active Directory including password resets account unlocks license assignments and group membership updates as per SOP.
• Support Microsoft 365 applications-Outlook Teams OneDrive SharePoint-covering login errors sync issues and basic configuration.
• Handle MFA (Multi-Factor Authentication) and password reset issues authenticator setup and related access problems.
• Provide basic VPN support including connectivity troubleshooting user login issues and network checks.
• Support devices through MDM / Intune including device enrollment compliance alerts and application deployment issues.
• Log classify prioritize and resolve incidents according to SLAs; escalate to L2 / L3 based on impact and complexity.
• Maintain clear and professional communication with end users and update tickets with accurate notes.
• Follow SOPs adhere to security policies and contribute to knowledge base improvements.
• Knowledge in identifying desktop laptop and printer issues.

Eligibility Knowledge Skills & Experience

Key Skills

Cluster,IT,B2C,Key Account,AutoCAD Drafting

Employment Type : Full Time

Experience : years

Vacancy : 1