CONFERENCE OFFICER

Conference Officer

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. DSS / HRA Fair Hearing Administration is responsible for providing representation of the Agency at NYS Administrative Hearings in the following program areas : Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and Medical Assistance Program (MAP). Fair Hearing Administration / MAP Fair Hearing Unit serves as an internal mechanism for clients and their representatives to address problems or complaints related to Medicaid eligibility decisions, with the goal of reducing the number of Fair Hearings. The selected candidate's duties and responsibilities are :

The Office of the General Counsel / Fair Hearing Administration is recruiting for one (1) Principal Administrative Associate Level II, to function as a Conference Officer for their MAP Fair Hearing Unit :

• Provide Medicaid applicant recipient with the opportunity to discuss their eligibility situation with appropriate local agency staff, obtain an explanation of the reasons for the proposed action, and present information to show that the proposed action is correct, as mandated by the implementation of New York State Department of Social Service regulation.
• Review determinations on Medicaid eligibility made by lower-level supervisors in Hoepita1 eligibility and Community Sections and make administrative decisions which may result in a change of the eligibility status of applicant / recipient.
• In those instances where eligibility decisions should be rescinded or otherwise amended, supervise initiation and completion of all required forms which result in the reversal of the original Agency decision.
• Conduct interviews with clients to verify agency and / or client documentation, and to acquire any additional information deemed necessary to make a final decision concerning eligibility.
• Develop an internal mechanism for Clients and their representatives to address problems or complaints indirectly related to eligibility decisions, with a view toward reducing the number of Fair Hearings.
• Systematically identify management indicators which will supply MAP Administrators and Division Directors with additional statistical data on which to develop priorities, isolate developing problem areas, and streamline their operations as indicated.
• Authorize initiation and completion of all forms which clarify the reasons for any eligibility decision and cites Federal, State and City regulations where appropriate.
• Provide administrative rationale and documentation for change in eligibility determinations and give reasons for affirming, amending or reversing previous eligibility decisions made by lower level supervisors in Agency eligibility sections.
• Prepares recommendations and suggestions for modification / improvements within the Conference Unit procedure forms to implement and expedite these modifications and establishes new or revised procedures incorporating these changes, when needed.

Work Location : 250 Livingston Street, Brooklyn NY 11201 Hours / Schedule : 9am - 5pm PRINCIPAL ADMINISTRATIVE ASSOC - 10124

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.