Job Summary :
The Shop Lead Technician is responsible for performing inspections, diagnoses, and repairs of heavy equipment and / or related equipment or components, following established procedures and guidelines. Works as a leader of a team to provide mechanical services that satisfy customer needs and achieve departmental goals. Primarily responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of the company’s department goals.
Shop Lead Technician position –
Generally has more than 6 years of experience and / or demonstrated job-relevant knowledge / skills. A Lead Technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting, and requires no supervision.
Essential Functions :
- Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his / her supervisor
- Models and reinforces company policies / practices to ensure that work is performed in alignment with the company’s mission, vision, and values and collaboration with other Holt functions
- Achieves labor sales and utilization expectations as set by supervisor / manager to ensure team revenue targets are met
- Performs job duties of a Service Supervisor during periods of his / her absence
- Troubleshoots and diagnoses equipment malfunctions and failures
- Provides quality control / assurance inspections of completed tasks
- Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling
- Rebuilds, repairs, reconditions, and maintains equipment and components
- Demonstrates good customer relations and support; communicates customer needs to shop management
- Plans and controls cost of repair jobs
- Completes parts orders and identifies parts for return
- Provides a significant amount of task and behavior-oriented supervision, mentoring, and training to others
- Maintains all equipment and work areas – keeps in good, clean, and orderly condition
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Works overtime as required by workload and customers’ needs
- Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths
- Performs other duties as assigned
Knowledge, Skills, and Abilities :
Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenanceProficient with current computer software, related hardware, and machine electronic systemsQuality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findingsOperation and control skills - Controlling operations of equipment or systemsEquipment selection skills - Determining the kind of tools and equipment needed to do a jobAbility to operate a forklift and an overhead craneThe ability to quickly and repeatedly operate the controls of a machine or a vehicle to the exact positionAbility to operate hand tools, power tools, pneumatic tools, and equipment used in a mechanical repairThe ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objectsThe ability to read, write, and understand informationThe ability to listen to and understand information and ideas presented through spoken words and sentencesAdditional Requirements :
Owns a large and complete assortment of appropriate hand tools and may have some specialized toolsEducation and Experience :
More than 6 years of dealer work-related skill, knowledge, or experience : preferredHigh school diploma or equivalent preferredDiesel Technology training preferredCaterpillar technical training preferredTravel :
Some travel may be expected for this positionPhysical Requirements :
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueFrequently moves materials or equipment weighing up to 50 poundsConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaAscends / descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and / or equipmentBe able to maneuver safely and work underneath equipmentRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workWork Environment :
Regularly works indoors around moving mechanical partsMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityNoise level may be loud at timesExposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipmentRequires wearing common protective or safety equipmentRequired to perform work in cramped spaces and / or high places#HoltCAT
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Qualifications
Skills
Preferred
Problem-Solving
Advanced
Welding-MIG
Advanced
Troubleshoot-Ind. Engine
Advanced
Training-Technical
Advanced
Troubleshoot-Heavy Truck
Advanced
Troubleshoot-Equipment
Advanced
Repair-Hydraulic
Advanced
Repair-Heavy Truck
Advanced
Repair-Generator
Advanced
Repair-Equipment
Advanced
Behaviors
Preferred
Thought Provoking
: Capable of making others think deeply on a subject
Leader
: Inspires teammates to follow them
Innovative
: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Team Player
: Works well as a member of a group
Functional Expert
: Considered a thought leader on a subject :
Motivations
Preferred
Goal Completion
: Inspired to perform well by the completion of tasks
Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
Entrepreneurial Spirit
: Inspired to perform well by an ability to drive new ventures within the business :
Education
Preferred
Some college or better in Diesel Mechanics.
Technical / other training or better in Diesel Mechanics.
Experience
Licenses & Certifications
Preferred
Soil Compactors
Sm Eng Fuel Systems
KOBELCO
Industrial Engine Install
GCM34 Eng Master Mechanic
General Engines
Failure Analysis - Lvl 1
Engine Diagnostics
Electronic T / S
Commercial Engines
Caterpillar Certificates
CAT Electric Power Basic
ASE Med / Hvy Truck Tech
Applied Failure Analy I
Adv Eng Controls & T / S
Adv Eng Controls & T / S
785-789 Off Hwy Trks
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.