IT Vendor Management

This position will play a key role in managing IT vendor relationships, ensuring contract compliance, and supporting strategic sourcing initiatives. The ideal candidate will have a strong background in IT vendor management, contract oversight, and risk mitigation.

Minimum Qualification : Graduation from an accredited four-year college or university and a minimum of two years of full-time relevant work experience.

Duties and Responsibilities

IT Vendor Relationship Management

Develop and maintain strong relationships with key IT vendors and service providers.

Serve as the escalation point for vendor-related issues and disputes.

Facilitate regular vendor performance and business reviews.

IT Agreement & SLA Oversight

Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).

Ensure alignment with legal, financial, and operational standards.

Monitor compliance with SLAs, KPIs, and contractual obligations.

Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms.

IT Financial & Risk Management

Track vendor spend and ensure alignment with IT budgets and forecasts.

Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.

Support audits and compliance initiatives related to vendor engagements.

Change and Issue Management

Log and track vendor-related issues, escalations, and change requests.

Coordinate resolution of service disruptions or contract disputes.

Document change control approvals for IT services or infrastructure.

Stakeholder Communication

Schedule and document vendor meetings, demos, and onboarding sessions.

Communicate vendor updates, risks, and contract changes to stakeholders.

Other duties as assigned.

Skill

Required / Desired

Amount

of Experience

Manage vendor relationships for software, hardware, cloud services, and IT consulting engagements.

Required

Years

Experience tracking SLAs, KPIs, and risk metrics; initiating corrective actions for underperformance.

Required

Years

Knowledge of IT procurement standards, including cybersecurity, data privacy, and accessibility.

Required

Years

Ability to develop and maintain a strategic vendor portfolio aligned with the agency's IT roadmap

Required

Years

Conduct market research to identify emerging technologies and qualified vendors.

Required

Years

Benchmark vendor pricing and service levels against industry standards to ensure value for money.

Required

Years