Digital Employee Experience (DEX) Support Analyst

Open Date : November 24 2025

End Date : December 31 2025

Role Overview

The Digital Employee Experience (DEX) IT Support Analyst supports day-to-day operations of the companys Digital Employee Experience service and aids in the deployment of new IT systems and policies for end-users Physically in the Denver office but able to assist and work with the European team members. The position involves offering technical assistance for software hardware (Compute & Network) and other computer systems including troubleshooting and diagnostic testing. The role supports a broader global engineering team with development and operations of the DEX platforms whilst balancing executiveend user support with engineering tasks. This position serves as the internal face of IT and acts as a liaison to ensure high-quality service delivery to the business.

KEY RESPONSIBILITIES

Serve as the first point of contact for technical assistance via multiple communication channels including chat email phone and face-to-face.

Provide Executive EA PA support

Manage A / V equipment and meeting rooms.

Oversee platform engineering including office infrastructure and manage call ticket and mailbox queues to meet service level agreements (SLAs).

Perform remote troubleshooting using diagnostic techniques and guide customers through problem-solving.

Escalate unresolved issues to higher-level support.

Provide accurate information on IT products and services.

Record and track issues and resolutions in the ticketing system.

Follow up and update customers on their case status.

Relay customer feedback to relevant internal teams.

Analyse reports to identify common issues and propose procedural improvements.

Train other staff in troubleshooting and diagnostics.

Perform engineering tasks design conditional access polices implement new initiatives from start to end.

Be part of both engineering and helpdesk and work in both as capacity allows

Working Relationships and Team Dynamics

Internal

The analyst works closely with :

Other members of the L Tech Department and the DEX team.

Employees of Liberty Global and subsidiaries.

IT leadership and technical teams (Level 3) with responsibilities to cover for them when absent.

Executive leadership.

External

Interaction with :

Hardware and software vendors.

Partners contractors and contingent labour as required

Skills and Abilities

The role requires :

Previous experience in IT support and customer service.

Solid understanding of computer systems security networks databases data storage and telecommunications.

Strong troubleshooting and diagnostic skills.

High computer literacy and organizational abilities.

Excellent written and verbal communication.

A bachelors degree in Information Technology Computer Science Information Systems or related fields.

Strong interpersonal skills to communicate effectively across the organization.

Being an excellent team player.

Technical Knowledge

The analyst should be knowledgeable in :

Microsoft products including Intune (across Windows MAC iOS Android) Teams Office 365 suite OneDrive SharePoint Online Exchange Online Mobile Application Management (MAM) Mobile Device Management (MDM) AutoPilot Defender Power Platform and general AI concepts.

Ticketing systems and change management processes.

Microsoft Teams Room (MTR) hardware configuration and support.

Toshiba hardware for printing including troubleshooting and configuration.

Kiteworks Workspace One Bitlocker Active Roles Azure Multi-Factor Authentication (MFA)

Be able to manage and configure : Cisco networking products Meraki Checkpoint / Firewalls

Whats in it for you

We offer a competitive salary bonus and benefits

The base salary range is $68000 to $85000 based on the level of experience.

A few benefits that our employees enjoy are :

Comprehensive benefit plans (medical / dental / vision) starting on day one

401(k) with 100% match up to 10% of base salary in the form of company stock (LBTYK series)

Discretionary Bonus Incentive (annually)

Discretionary Equity Grants (annually)

Paid time off

Access to a private café fitness centre and paid parking

Liberty Global participates in the E-Verify program

How to apply

To express interest in this opportunity please submit your application via Liberty Global job portal.

Please note in any materials that you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Who are we

Join Liberty Global and Shape Tomorrows Connections Today!

Liberty Global is Bermudan company listed on NASDAQ. At Liberty Global we connect people through cutting-edge technology. As a world leader in broadband video and mobile communications we invest infibre and 5G networks providing approximately 80 million fixed and mobile connections through leading brands such as Virgin Media O2 VodafoneZiggo and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content tech and infrastructure including ITV Formula E AtlasEdge and Egg. We prioritize diversity equity and sustainability using technology for good. If youre entrepreneurial and thrive on challenges join our high-performing team.

Liberty Global is an equal opportunity employer committed to an inclusive environment and accommodating all candidates. Were eager to hear from you no matter your background.

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 68000 - 85000