Job Summary
The Director of Online Pharmacy Operations will lead the strategy, compliance, and execution of BaRupOn's e-pharmacy services. This role oversees fulfillment workflows, staff coordination, logistics, digital compliance, and patient experience. The director will work closely with IT, pharmacy, and regulatory teams to ensure a secure, scalable, and fully licensed digital pharmacy platform.
Key Responsibilities
- Oversee day-to-day operations of online pharmacy fulfillment, staffing, and logistics
- Ensure full compliance with state board regulations, telepharmacy laws, and HIPAA / PHI standards
- Implement workflows for prescription intake, processing, pharmacist review, and order shipment
- Manage digital prescription platforms and e-commerce integrations (e.g., online portals, EMRs)
- Track operational KPIs : order accuracy, delivery times, refill compliance, and patient satisfaction
- Collaborate with IT to optimize order management, secure data transmission, and system performance
- Coordinate licensing for multi-state operations and third-party pharmacy relationships
- Lead hiring, training, and performance reviews for online pharmacy staff
Qualifications
PharmD or Bachelor's degree in Health Administration, Pharmacy, or a related fieldMinimum 5–7 years of experience in pharmacy operations, with 2+ years in e-pharmacy or telepharmacyExperience managing high-volume prescription fulfillment and logisticsIn-depth knowledge of pharmacy compliance (state boards, DEA, HIPAA, NABP digital pharmacy requirements)Strong leadership, project management, and digital systems skillsPreferred Skills
Prior experience launching or scaling an online pharmacy or telehealth pharmacy serviceFamiliarity with third-party platforms (e.g., Capsule, NowRx, Alto)Knowledge of pharmacy automation, e-commerce systems, or digital health integrationsBoard of Pharmacy-approved PIC credentials in multiple states (preferred)Benefits
Health, dental, and vision insurance401(k) with company matchPaid time off, holidays, and licensure supportFlexible schedule with remote / hybrid optionHigh-impact role in scaling patient-centered digital pharmacy solutions