Product Operations Manager, Association Banking

Product Operations Manager, Association Banking

Location : AZ - Chandler 3075

We are seeking a strategic and execution-focused Product Manager to lead our CRM transformation initiative using Microsoft Dynamics. This role is central to modernizing our operations and delivering scalable, user-centric solutions across service and sales workflows. You will work closely with cross-functional teams to define, build, and roll out CRM capabilities that drive business impact. The ideal candidate is a strong product thinker with a solid grasp of CRM workflows and is driven by a passion for enabling change and fostering user adoption. This role will also ensure smooth execution of transformation initiative by updating operational processes, desktop procedures, and driving training and documentation efforts in partnership with various subject matter experts.

• Serve as the Product Owner for CRM transformation initiatives, ensuring alignment with business objectives and user needs.
• Define and maintain the product roadmap for Dynamics 365 enhancements, prioritizing features that deliver measurable business value.
• Translate business requirements into clear user stories, acceptance criteria, and backlog items for development teams.
• Collaborate with stakeholders across operations, sales, and customer service to identify pain points and opportunities for improvement.
• Support User Acceptance Testing (UAT), coordinate training sessions, and champion end-user adoption of new CRM features.
• Monitor and report on feature performance, user feedback, and adoption metrics to inform continuous improvement.
• Partner with operations subject matter experts to review and update desktop procedures and operational plans to reflect new CRM enhancements and launches.
• Partner across the Product Management team to execute the Bank's strategic plan, to lead efforts to develop and operate profitable banking products. Meet all product development objectives, manage product health, and respond to market dynamics.

What you'll need :

Benefits you'll love : We offer all the important things you'd want like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company : Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.