OPERATIONS MANAGER

1-800-PACK-RAT LLCChesapeake, VA, US

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Job Description

1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer’s expectations.

Position Overview : We are seeking an experienced and motivated Operations Manager to provide inspired leadership for the operation of one of our local facilities. This role involves making important policy and strategic decisions, as well as developing and implementing operational policies and procedures. The Operations Manager will ensure excellent customer service by properly executing deliveries and service requests as scheduled. Additionally, they will manage daily route scheduling, inventory, customer opportunities, and collections, while ensuring a safe workplace for all facility employees.

A CDL is preferred but NOT required. Forklift experience is REQUIRED

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Supervise and manage daily operations and facility employees

Train, communicate, and enforce company and DOT safety procedures

Ensure proper maintenance of facility and storage units

Provide excellent customer service by executing deliveries and other requests for service

Make recommendations for employee actions including hiring, pay, training, and performance reviews and terminations

Perform facility opening and closing functions

Ensure trucks and forklifts are operable and are being maintained properly and in accordance with company procedures

Prepare, evaluate, and balance the employee and delivery schedules

Manage customer relationships and resolve customer issues

Manage facility inventory and assets

Work and manage warehouse and route as needed

Schedule and coordinate meetings

Successfully manage and collect on past due accounts

Develop strategies for better workplace efficiency, safety, and goal achievement

Email and phone correspondence

Liaise between managers, customers, and employees

Monitor spending patterns and budget

Assist with marketing initiatives as needed

Competencies / skills

Strong leadership skills

Effective problem-solving skills

Ability to make sound business decisions

Proficient software skills

Strong communication skills

Ability to adapt in a fast-paced environment

Ability to use power tools and forklift safely

Possesses strong organizational and time management skills

General knowledge of DOT and OSHA requirements for a safe workplace

Specialized knowledge and / or licenses

CDL A or B with exceptional driving record preferred

Must secure and renew Medical Examiner’s Card by passing DOT Physical (every two years) if CDL licensed

Forklift experience REQUIRED

Benefits :

Home every day.

Competitive wages based on experience.

Comprehensive benefits package including health, dental, and vision insurance.

Paid time off and holidays.

401K with company match.

This position is a base salary plus bonus potential

1-800-Pack-Rat, LLC is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

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Operation Manager • Chesapeake, VA, US