Case Manager

Applied ABC -

OUR COMPANY :

Join an organization that is making a tangible, real-world difference in the lives of children with autism and other neurodevelopmental disorders. We empower each child on their unique and personal journeys with autism through Applied Behavior Analysis (ABA) therapy.

We believe that every child in need should have access to effective, affordable, and compassionate ABA services that help them live more independent and fulfilling lives.

We empower parents, connect families with well-trained and highly-qualified mental health professionals, and spread awareness about autism spectrum disorder (ASD) to strengthen our communities.

SCHEDULE :

• Type : Remote
• Hours :   Monday to Friday, 9 : 00 AM ET – 5 : 00 PM ET
• Location : Salt Lake City, UT

RESPONSIBILITIES & TASKS :

Assist with training and hiring of new staff into a program.

Performs other duties as required.

Coordinate services, staffing, and other changes that impact client services.

Complete work with composure / tact.

Adherence to policies / procedures and according to all processes.

Facilitate conversations about necessity of consistent services / benefits of service utilization.

Assisting parents and providers with all needs / connecting them to other support if outside of staff’s ability to assist.

Ability to review and troubleshoot utilization reports to maintain consistency of care.

KEY SKILLS & BEHAVIORS :

Ability to handle multiple projects at one time and work with remote and in person team members efficiently

Ability to communicate effectively through oral and written skills and work cooperatively with a variety of individuals and groups

Strong decision-making skills

Must be able to work effectively with patients and families of all ages and cultural backgrounds

Ability to maintain customer service orientation and professionalism in all interactions

Adaptability to changing situations in a calm and professional manner

Ability to handle confidential information (HIPPA compliant)

Proven to thrive in administrative environments

Positive and encouraging in disposition

Ability to maintain organization standards in a high paced environment

Ability to navigate high stress conversations with tact / mitigate complaints / escalate to supervisor as needed

QUALIFICATIONS :

Minimum 2 years working in an office-based setting

Previous experience in an Case Management / Family Support related position preferred

Proficient in Microsoft Office (Outlook, Word, Excel, etc.) and related computer software

Ability to communicate effectively

Spanish- Speaking Required

SALARY & BENEFITS : Pay :

40,000-50,000 per year

Benefits :

401(k)

Health, dental, and vision insurance

Paid time off

Professional development assistance