Director of Operations

About Atom

is on a mission to reimagine the future of naming. Weve built a powerful domain marketplace and branding platform. But were not here to do more of the samewere building a platform from the ground up powered by AI brand-first thinking and a deep understanding of what founders and domain investors actually need to power their business.

Were looking for a Director of Operations to ensure that our marketplace runs smoothly efficiently and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts this is a high-impact cross-functional role that sits at the heart of Atoms day-to-day operations.

What Youll Do

Oversee Daily Marketplace Operations

Lead the execution of core operational functionssupport fulfillment payouts fraud controls and marketplace integrity.

Manage and Optimize Support Systems

Own helpdesk tools ticket workflows and customer service processes to ensure quick high-quality resolutions at scale.

Coordinate Digital Product Delivery

Ensure purchased domains and other products are delivered to customers smoothly reliably and on time.

Collaborate with Product & Engineering

Work closely with core and growth product teams to identify pain points recommend operational improvements and help roll out new tools or processes.

Monitor Risk Fraud and Compliance

Maintain systems for fraud detection transaction integrity and account securitybalancing growth with trust and safety.

What Were Looking For

Experience with selling products or software directly to customers online

712 years of experience in operations including 3 years in a senior-level or team lead capacity

Background in SaaS digital marketplaces or high-volume transactional platforms

Proven success managing cross-functional opsespecially with product engineering and support

Excellent judgment in fast-paced high-stakes operational decisions

Familiarity with tools like Intercom Stripe ClickUp or equivalent systems

Analytical mindset with comfort in process design automation and continuous improvement

Bonus Points

Experience managing digital goods fulfillment

Operational background in high-trust environments with fraud or risk components

Prior exposure to marketplaces or fintech-style customer operations

Why Join Atom

At Atom we believe operational excellence is a competitive advantage. Were not just building a marketplacewere designing a best-in-class platform that delivers speed trust and a standout customer experience. Youll be joining a team that values systems thinking innovation and hands-on problem-solving. If you thrive in a fast-moving environment and care deeply about getting the details right this is your opportunity to make a lasting impact.

Location : Hoffman Estates IL (Hybrid : 3 days in-office 2 days remote)

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full Time

Experience : years

Vacancy : 1