Global Technical Support Director

Global Technical Support Director

We are seeking a strategic and experienced Global Technical Support Director to lead our customer-facing support operations across enterprise cloud and desktop software products. This role is pivotal in driving customer satisfaction, operational excellence, and continuous improvement across our global support organization.

Leadership & Strategy :

• Lead and inspire geographically distributed support teams, serving as the primary point of contact for North America Support leadership.
• Develop and execute global support strategies aligned with business objectives.
• Collaborate with senior leadership to influence decisions across people, processes, and policies.

Customer Advocacy :

Operational Excellence :

Cross-Functional Collaboration :

Team Development :

Qualifications :

What We Offer :

About Bentley Systems :

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

Equal Opportunity Employer :

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.

Request an Accommodation :

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.