Office Manager

Office Manager

Blackman Grove Dental is now hiring a Full Time Office Manager in Murfreesboro, TN! Schedule : Monday 6 : 30 am - 4 : 00pm; Fridays 8 : 00 am - 1 pm

Are you a natural leader with a passion for people, organization, and results? Our busy 3-doctor dental practice is looking for an experienced Dental Office Manager who thrives in a family team atmosphere and loves making a difference in both patient and team experiences.

We're a well-established practice with a loyal patient base and a fun, supportive culture. Our ideal candidate is someone who can keep the energy positive, the operations running smoothly, and the numbers on track all while building genuine relationships with our patients and team.

Job Summary : Within the SDP affiliated network of dental practices, the Office Manager (OM) is responsible for monitoring and managing the operations of a single location. The OM will focus on executing numerous operational tasks in their dental practice with the goal of enhancing practice level efficiencies and growth in conjunction with the SDP support team and the primary dentist of the practice. The OM works closely with the Regional Director of Operations (RDO) to drive a positive team culture and achieve positive practice results.

Values & Competencies : Loyal, dependable and holds high integrity; comfortable with holding the team accountable; customer-centric and focused; effective leadership skills; experience in P&L management; demonstrates flexibility as appropriate; results-driven and enjoys coaching on how to create the best experience; ability to successfully multitask under pressure; strong organizational skills; strong attention to detail; proficient in time management; excellent communication skills (verbal / written).

Responsibilities

As the heartbeat of our practice, you will :

• Lead, coach, and inspire the front office and clinical teams to achieve daily, weekly, and monthly goals.
• Drive results through strong systems, effective scheduling, and accountability.
• Monitor key performance indicators (KPIs) including production, collections, case acceptance, and patient retention.
• Ensure exceptional patient experiences from the first call to treatment completion.
• Oversee billing, insurance claims, and collections with accuracy and efficiency.
• Partner with the doctors to create a cohesive, goal-driven environment.
• Recruit, train, and develop team members to perform at their best.
• Maintain compliance with all dental and OSHA standards.

Qualifications

At least 2 years of dental office management; proficient in dental performance management software (Dentrix, Eaglesoft, etc.); strong understanding of marketing strategies, platforms, tools and metrics; intermediate experience with Microsoft Office Suite of applications (Excel, Outlook, SharePoint, and Word); solid understanding of P&L management (budgeting); comprehensive understanding ability to enforce current labor laws; adhere to current regulatory agency guidelines (OSHA, HIPAA, CDC, etc.)

Work Environment / Conditions : Ability to maintain a full-time employment schedule approximately 40 hours per week; extended hours may be requested or required; ability to travel up to 10%; prolonged sitting and standing as needed; ability to lift up to 15 lbs.; exposure to potentially hazardous objects and / or materials; ability to wear appropriate work attire as needed or required.

Practice Description

We are seeking an experienced Office Manager to join our community of collaborative, high-quality clinical, business and operations professionals. Additional employment benefits include :

Full-Time (FT) Employees are eligible for :

Equal Employment Opportunity

Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.