Client Success - Market Manager (GA)

Description

Lead. Sell. Grow.

In-Telecom is seeking a Client Success – Market Manager to oversee Client Success Managers across the assigned market. This is a high-impact, sales-forward leadership role responsible for coaching, mentoring, protecting culture, and holding the team accountable to performance standards while driving retention, growth, and client satisfaction across some of our most valuable accounts. Unlike other roles within the department, this position is fully focused on team leadership and does not carry an individual account portfolio.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop Client Success Managers at all levels while modeling best-in-class performance.
• Conduct regular 1 : 1s and market L10 meetings
• Manage PTO schedules, performance evaluations, and morale; enforce accountability when needed.
• Foster a culture of ownership, continuous improvement, and client-first mindset.
• Establish and refine workflows and best practices to ensure consistent delivery of activities determined by Director

Strategic Account Oversight

Revenue Accountability

Operational Oversight

Client Advocacy & Collaboration

Skills, Knowledge & Expertise

Preferred Qualifications :

Job Benefits

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.