Telecom Support Specialist II

PlanIT Group is seeking a Telecom Support Specialist II to support our Federal customer in the Washington, DC area. The ideal selected candidate needs to have the necessary skills to provide technical assistance at the customer’s physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone / data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services.

Job Title : Telecom Support Specialist II

Location : Onsite in Washington, DC

Start Date : 07 / 07 / 25

Duration : One year plus annual extensions

Description :

Our US Government customer is seeking a Telecom Support Specialist to join our team in Washington DC. The selected candidate needs to have the necessary skills to provide technical assistance at the customer’s physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone / data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services.

Responsibilities :

• Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
• LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup / moves)
• Inventories and prioritizes network and equipment repairs.
• Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
• Documents network by recording configuration diagrams and programming.
• Analyzes network performance and prepares and presents reports based on that analysis.
• Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
• Initiates moves and / or setups as required / requested.
• Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.

Scope :

The tasks to be performed under the scope of this statement of work must be completed under the direction, oversight, and prioritization of the Endpoint Technology Support manager and / or designated Project Leads.

Areas of support include :

Note : Must be available to work onsite at client facility in Washington, DC.

Required Skills :

Preferred skills :

Additional Provisions :

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