Operations Manager

Job Description

Job Description

Overview :

The Operations Manager oversees daily hotel operations to ensure exceptional guest service, efficient workflow, and profitability. This role involves managing front desk and restaurant procedures and staff.

• This job is for Hilton Garden Inn Portland Airport location.

Key Responsibilities :

Supervise, lead and support  front desk department and restaurant.

Ensure seamless guest experiences by upholding service quality and resolving issues quickly.

Develop and implement operational policies, procedures, and standards.

Manage budgets, control costs, and analyze financial performance.

Lead recruitment, training, and development of department staff.

Coordinate with vendors and suppliers for supplies and services.

Monitor compliance with health, safety, and licensing regulations.

Drive initiatives to increase occupancy, revenue, and guest satisfaction.

Qualifications :

Proven experience in hotel department management or similar hospitality leadership role.

Strong leadership, communication, and organizational skills.

Ability to multitask and work under pressure.

Knowledge of hotel front office systems.

Customer-focused attitude and problem-solving abilities.