Executive Vice President of Operations Atlanta, GA

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Executive Vice President of Community Operations you serve as Cortlands senior operator for the national portfolioaccountable for performance resident experience and the overall health of the operating platform. You lead Managing Directors and Directors of Operations and partner closely with Investments Asset Management Construction / CapEx Marketing and Talent to translate enterprise strategy into clear regional plans and measurable outcomes. You also own the strategy and delivery of Cortlands third-party management platform driving client success retention and growth. As both a culture carrier and results-driven strategist you scale systems elevate teams and build trusted relationships with owners investors and partners to advance Cortlands performance and reputation.

National Operations & Portfolio Performance

Set and execute the national operating strategy across all communities; translate company goals into clear regional plans budgets and measurable outcomes.

Own full P&L accountability for the operating platform; deliver NOI margin occupancy renewal and expense targets while safeguarding quality and compliance. Accountable for community-level and portfolio-wide NOI performance.

Drive consistent high-standard operating practices (SOPs) risk management and safety across the portfolio.

Ensure Cortland brand standards are consistently upheld reinforcing our culture associate experience and resident-facing excellence.

People Leadership & Organizational Excellence

Lead develop and hold accountable MDs DOs and national operations leaders; build bench strength and succession pipelines.

Foster a culture grounded in Passion Ownership Integrity Accountability Thoughtful Communication Collaborative Teamwork Learning Agility and Innovation.

Elevate frontline capability through training coaching and performance management; celebrate wins and turn misses into learning opportunities.

Third-Party Management Client Success & Retention

Drive results and accountability for Cortlands expanding third-party management business.

Own national client relationships for third-party management; ensure contractual delivery KPI performance and executive-level communication.

Establish client success frameworkscadence scorecards QBRs NPS / CSAT trackingthat strengthen renewal rates and multi-asset growth.

Partner with Asset Management and Investments to align operating plans with ownership objectives and asset business plans.

Business Development for Third-Party Services

Partner with Business Development and Marketing to target strategic ownership groups and investors; shape value propositions and pricing strategies for new mandates.

Lead executive participation in RFPs pitches and finalist presentations; oversee underwriting and operational diligence for new wins.

Build and manage a growth pipeline and conversion plan; monitor contract ramp-up stabilization and early-life performance

Cross-Functional Partnership & Platform Innovation

Collaborate with Construction / CapEx and Development on renovations unit turns and amenity upgrades that protect NOI and brand integrity.

Drive technology data and process innovation (e.g. PMS / BI revenue management maintenance optimization) to scale efficiency and performance.

Champion the resident experience and brand consistency across marketing digital leasing and service delivery touchpoints.

Compliance Risk & Governance

Ensure compliance with all federal state and local regulations; maintain fair housing standards safety practices and audit readiness.

Establish operating governance structures and performance review cadences with clear accountability and escalation protocols.

As the Executive Vice President of Community Operations your success will be measured by your ability to deliver sustained NOI growth operational consistency and strong portfolio performance across all markets. You will be expected to achieve results against financial client and resident satisfaction goals while fostering a culture of accountability excellence and innovation. Success will also be reflected in the strength and engagement of your leadership bench the growth and retention of third-party relationships and your ability to scale Cortlands operating platform through disciplined execution and continuous improvement.

Qualifications

1215 years of progressive multi-site multifamily operations leadership with full P&L accountability; 7 years leading senior leaders (MD / DO level).

Bachelors degree in Business Real Estate Finance or related field required; MBA CPM or CAPS preferred.

Proven success scaling regional and national portfolios and driving NOI growth through disciplined execution innovation and team development.

Executive client management experience with institutional owners and investors; strong record of third-party management retention and portfolio expansion.

Demonstrated business development expertise across RFP strategy finalist presentations pricing / underwriting partnership and new-contract integration.

Deep financial and analytical acumen including budgets pro formas revenue management CapEx / ROI modeling and KPI dashboard oversight.

Collaborative cross-functional leadership with Investments / Asset Management Construction / CapEx Marketing and Talent teams.

Technology-savvy operator with fluency in major PMS BI and reporting platforms.

National travel required (4060%) to markets clients and communities.

About Cortland

Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.

Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and / or using our website please email or call 404.965.3988.

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.

Required Experience :

Senior Exec

Key Skills

Growing Experience,Financial Acumen,Management Experience,Senior Leadership,Operations Management,Strategic Planning,Sales Management,Budgeting,Economic Development,Financial Report Interpretation,Leadership Experience,Financial Management

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1