Assistant Front Office Manager

Additional Information : This hotel is owned and operated by an independent franchisee, Atrium Hospitality, LP. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments :

Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;

Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;

Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;

Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;

Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;

Handle cash and credit card transactions and process guest accounts;

As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;

Deputize in the absence of the Front Office Manager;

Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and

Any and all other work as required to complete the primary purpose of the position.

Required Prior Experience :

Prior customer service experience

Preferred Prior Experience :

Hospitality industry experience preferred

Required Education :

High School Diploma or equivalent

Preferred Licenses / Certification :

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology :

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical :

Able to lift a minimum of 50lbs occasionally

Able to stand and / or walk for duration of schedule shift

This company is an equal opportunity employer.

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