Talent.com
Customer Relationship Liaison- Driving POV
Customer Relationship Liaison- Driving POVOwens & Minor • Englewood, CO, US
Customer Relationship Liaison- Driving POV

Customer Relationship Liaison- Driving POV

Owens & Minor • Englewood, CO, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Home Healthcare Account Manager

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement

This role maintains relationships and favorable contacts with current accounts / patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.

The anticipated hourly range for this position is $20.36 - $33.86. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Essential Duties And Responsibilities :

  • Acts as a single point of contact for a specific account or accounts.
  • Responds to customer needs, concerns and complaints in a timely manner.
  • Consults with clients and referral sources on products and necessary equipment.
  • Obtains all documentation to be scanned and batched at the Branch.
  • Manages all follow-up functions with the account, post set-up.
  • Oversees all transactions coming from a specific account(s), including all referral sources.
  • Obtains all required documentation for orders to be entered into the system, service scheduling and billing / payment.
  • Contacts patients to confirm orders and communicates any financial obligations before referral for delivery / service scheduling.
  • Assesses patient's needs and promotes company products / services at office visits, as appropriate.
  • Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
  • Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
  • Assists medical groups and / or other provider groups to understand the products and services available under the contract.
  • Assists in the utilization process as well as transitioning members related to capitation switch outs.
  • Coordinates patient services with physicians and medical groups.
  • Identifies and develops strategic relationships within the institution that will enhance patient care.
  • Participates in the institution's quality assurance / performance improvement initiatives as requested.
  • Performs timely follow up on initial / renewal authorizations to maintain reimbursement of products / services.
  • Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
  • May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment / services in accordance with training received and approved by state licensure limitations.
  • Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
  • Effectively works and coordinates timely discharges with Customer Care Center and / or Branch Customer Service Team.
  • Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
  • Sets-up and delivers home healthcare products and services.
  • Performs other duties as required.

    Minimum Required Qualifications :

  • High School diploma required
  • At least 2 years of related experience
  • Must be at least 21 years of age or older at the time of hire.
  • Demonstrated ability to build and maintain solid working relationships with internal and external customers.
  • Learn and comply with all POV requirements applicable for the safe and compliant use of POVs.
  • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
  • Geographically located within the assigned territory.
  • Skills, Knowledge And Abilities :

  • Business Acumen
  • Problem Solving / Analysis
  • Communication Proficiency
  • Personal Effectiveness / Credibility
  • Computer Skills :

  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
  • Language Skills :

  • English (reading, writing, verbal)
  • Mathematical Skills :

  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
  • Physical Demands :

    While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition :

    Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.

    Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers / values.

    Employee continually engages in activities that require talking and hearing.

    This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.

    The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.

    Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.

    The position requires occasional lifting and / or moving items up of to 25 pounds frequently and occasionally up to 40lbs.

    The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work Environment :

    While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition :

    The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.

    The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.

    There is moderate exposure to dust, fume, mists and odors.

    Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.

    General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and / or night working environment.

    May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.

    Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.

    If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

    serp_jobs.job_alerts.create_a_job

    Customer Relationship Liaison Pov Driving • Englewood, CO, US

    Job_description.internal_linking.related_jobs
    Travel CT Tech - $2039 / Week

    Travel CT Tech - $2039 / Week

    LRS Healthcare - Allied • Lone Tree, CO, US
    serp_jobs.job_card.full_time
    LRS Healthcare - Allied is seeking an experienced CT Tech for an exciting Travel Allied job in Lone Tree, CO.Shift : Inquire Start Date : ASAP Duration : 10 weeks Pay : $2039 / Week.Ready to start your...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Commercial Lines Account Executive

    Commercial Lines Account Executive

    Gpac • Englewood, Colorado, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Commercial Lines Account Executive.Position : Commercial Lines Account Executive.Position Summary : The Commercial Lines Account Executive provides Risk Management Consulting and Account Management s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Career & Leadership Growth Partner – Remote

    Career & Leadership Growth Partner – Remote

    Popcorn Potential • Denver, Colorado, USA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    For Career Coaches Recruiters & People Professionals Seeking a More Meaningful Path.A recruiter tired of KPIs and placements that dont light you up anymore. A career coach wanting to expand your rea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Service Solutions and Customer Relations

    Director of Service Solutions and Customer Relations

    Tecta & Schwickerts • Denver, CO, US
    serp_jobs.job_card.full_time
    Tecta America Colorado was founded in 1977 and joined Tecta America in 2005.We have served Colorado and the surrounding states for over 40 years. We are committed to providing quality commercial roo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Distribution Leader

    Distribution Leader

    Chubb • Englewood, Colorado, USA
    serp_jobs.job_card.full_time
    The position will be based within the defined geography preferably near a Chubb Regional or Branch Office.The role will report to the VP Regional Business Development. Position is preferably based i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Leadership Role for Impact-Driven Professionals

    Remote Leadership Role for Impact-Driven Professionals

    3 Years on a Rock • Denver, Colorado, USA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Lead Learn & Shape Your Future Remote Leadership & Personal Development Opportunity.Youve spent years building a successful career — guiding teams driving outcomes and leading with integrity...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $1,839 to $2,039 per week in Lone Tree, CO

    Travel CT Tech - $1,839 to $2,039 per week in Lone Tree, CO

    LRS Healthcare • Denver, Colorado, US
    serp_jobs.job_card.full_time
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Community Leasing Associate

    Community Leasing Associate

    Fairfield Residential • Broomfield, CO, United States
    serp_jobs.job_card.full_time
    At Fairfield, we are proud to be a leader in the multifamily housing industry.We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfie...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Highways & Roads Market Sector Director

    Highways & Roads Market Sector Director

    HDR • Englewood, CO, United States
    serp_jobs.job_card.full_time +1
    Highways & Roads Market Sector Director.Be among the first 25 applicants.Highways & Roads Market Sector Director.Transportation Strategic Talent Acquisition Lead at HDR. At HDR, our employee-owners ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Relationship Development Team Marketer

    Relationship Development Team Marketer

    Paul Davis Restoration • Louisville, CO, US
    serp_jobs.job_card.full_time
    Retain and grow relationships with key accounts in the Insurance Agents and Brokers vertical.Recruit key partnered insurance agent and broker accounts. Onboard and train key partnered relationships ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Commercial Insurance Account Manager - Transportation (Remote Opportunity)

    Commercial Insurance Account Manager - Transportation (Remote Opportunity)

    Insurance Office of America • Lakewood, CO, US
    serp_jobs.job_card.full_time
    Title : Account Manager - Commercial Lines.Pacific or Mountain Time Zones.P&C license & experience with commercial transportation accounts. Please note : If this position is posted as either fully rem...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Travel CVOR Tech - $1,705 to $1,891 per week in Vail, CO

    Travel CVOR Tech - $1,705 to $1,891 per week in Vail, CO

    AlliedTravelCareers • Denver, Colorado, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CVOR Tech in Vail, Colorado, 81657!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Business & Leadership Opportunity Pivot With Purpose

    Remote Business & Leadership Opportunity Pivot With Purpose

    LifestyleAlchemy • Denver, Colorado, USA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Womens Empowerment Executive Mindset Digital Enterprise.For Women Who Are Done Playing Small With Their Potential.Youve built your reputation on capability credibility and results.Youve navigated...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Hospitality Liaison

    Remote Hospitality Liaison

    Destinytravel • Denver, Colorado, USA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Build partnerships with hotels and service providers ensuring clients receive premium accommodations and experiences.Strong relationship management. Professional and persuasive communicator.Confiden...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Manager, Vendor Relationships, Global

    Manager, Vendor Relationships, Global

    Vantage Data Centers • Denver, Colorado, United States
    serp_jobs.job_card.full_time
    Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Blood Drive Volunteers Needed (Customer Service)

    Blood Drive Volunteers Needed (Customer Service)

    Vitalant Colorado • Lafayette, CO, United States
    serp_jobs.job_card.full_time
    As the face of Vitalant blood drives, the Blood Drive Volunteer will ensure that blood donors have an exceptional experience from the moment they arrive until the time they leave.Explain the donati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Couple Driving Technician Team

    Couple Driving Technician Team

    Health Conservation Incorporated • Denver, CO, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Traveling Occupational Health Technician Team We Hire Couples and Partners Only!.GENEROUS FLAT RATE PER DIEM = $240 PER DAY or up to $81,000 annually!. HOTEL REIMBURSEMENT FOR STANDARD ROOMS OVER $1...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day
    Client Relationship Manager

    Client Relationship Manager

    Colorado Staffing • Denver, CO, US
    serp_jobs.job_card.full_time
    Job Opportunity At Cardinal Health Sonexus Health Pharmacy Services.Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that pat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted