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Server Support Specialist
Server Support SpecialisteTeam • La Vergne, Tennessee, United States
Server Support Specialist

Server Support Specialist

eTeam • La Vergne, Tennessee, United States
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  • serp_jobs.job_card.full_time
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Job Description :

Key Responsibilities :

  • Server Installation & Configuration : Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
  • Hardware Maintenance : Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
  • Troubleshooting & Repairs : Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
  • Performance Optimization : Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
  • System Updates & Patches : Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
  • Integration Support : Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
  • Documentation & Reporting : Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
  • Collaboration : Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
  • Data Center Operations : Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.

Required Skills and Qualifications :

  • Bachelor’s degree / High School Diploma.
  • Proven experience working with servers or similar high-performance computing hardware.
  • Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
  • Solid understanding of networking concepts, protocols, and configurations (TCP / IP, DNS, DHCP, etc.).
  • Proficiency with server diagnostics tools and hardware monitoring software.

    • Preferred Qualifications :

  • Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
  • Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
  • Knowledge of server management frameworks like IPMI, iLO, or similar.
  • IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
  • Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.

    • Additional Information :

    Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.

    Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.

    The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.

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    Support Specialist • La Vergne, Tennessee, United States

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