Customer Service

Job Description

Job Description

Job Functions include but are not limited to :

• Handle customer orders, sales orders and bids via phone, fax or email.
• Provide support to the outside / inside sales team.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Handle pricing issues, communicate and negotiate prices effectively with customers and save customer pricing into Eclipse.
• Prepare quotes to support Outside / Inside Sales, with either direct or indirect client interaction.
• Ensure bid follow-ups
• Assist with resolving customer issues with orders.
• Ensure the backorder que is reviewed and worked on daily.
• Provide consistent communication with warehouse personnel to ensure customer needs are met.
• Proactively identify, qualify, and process new and existing customer leads or current customers with low-activity.
• Maintain an ongoing understanding of industry trends, including monitoring competitors pricing structures to maintain Everflow’s viability in the marketplace.
• Inform customers of any product availability.
• Advise on company information.
• Notify the purchasing and Product Team of any special or unusual orders.
• All other duties assigned.
• Must have experience with NetSuite

Experience :

Plumbing knowledge / experience is a PLUS, customer service in the plumbing / industrial field, sales, price negotiations

Job type : Full-Time Position

Schedule : Monday thru Friday