Chief Operating Officer

Job Description

Job Description

About the Role

We are seeking a seasoned and visionary Chief Operating Officer (COO) to join our executive leadership team and help drive the next stage of growth for our IT Managed Services business. The COO will be responsible for scaling operations, enabling sales growth, and ensuring world-class client delivery.

This role is critical in balancing day-to-day operational excellence with long-term strategic initiatives. You’ll oversee service delivery, client success, compliance, and internal operations, while also playing a front-facing role with clients, partners, and the Board. In addition, you’ll be instrumental in positioning the company for sustainable growth and preparing for a public offering.

The ideal candidate is a proven leader with 15+ years of experience in IT services or managed services, who brings a blend of operational rigor, business development acumen, and executive presence.

Key Responsibilities

Operational Leadership

• Oversee all aspects of managed services delivery, ensuring scalability, efficiency, and consistent client outcomes.
• Build and refine operational frameworks that support predictable growth, service-level adherence, and profitability.
• Implement KPIs and metrics to track delivery performance, client satisfaction, and organizational health.
• Drive continuous improvement initiatives to optimize resource utilization, cost efficiency, and service quality.
• Lead compliance, governance, and risk management processes across global operations.

Growth & Sales Enablement

Board & Executive Partnership

Leadership & Culture

Required Qualifications

Preferred Qualifications

Who We are...

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

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