Student Services Support Coordinator

Department :

Undergraduate Education - 302500

Career Area : Student Services

Posting Open Date : 12 / 01 / 2025

Application Deadline :

12 / 03 / 2025

Position Type :

Temporary Staff (SHRA)

Position Title :

Student Services Support Coordinator

Position Number : 20073861

Vacancy ID : S026460

Full-time / Part-time :

Part-Time Temporary

Hours per week : 15

Work Schedule :

Monday Friday, between the hours of 8 : 00 AM 5 : 00 PM

Position Location : North Carolina, US

Hiring Range : $24.00 per hour

Proposed Start Date :

12 / 10 / 2025

Estimated Duration of Appointment :

6 months or less

Be a Tar Heel! :

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nations top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit :

The University of North Carolina at Chapel Hill established what was possibly the first residential summer school in America in 1877. The University has continued to provide a wide offering of annual summer academic opportunities to its students, the people of North Carolina, and other residents in this country and abroad. Currently, more than 50 departments or curricula of the College of Arts and Sciences and seven professional schools in Academic Affairs offer a varied array of summer classes, including field courses, research courses, and graduate-level labs.

Position Summary :

The Student Services Coordinator supports the operations and academic goals of UNC-Chapel Hill Summer School by serving as a key point of contact for students in part-time studies, pre-college programs, and visiting student populations (formerly Friday Center / Digital and Lifelong Learning Credit programs). This part-time position plays a central role in student inquiry management, admissions processes, enrollment functions, and program communications to ensure a smooth and positive experience from initial contact through course completion. The Coordinator supports admissions review and registration workflows, collaborating with other Summer School staff, academic departments, campus partners, and administrative offices to resolve issues and maintain data accuracy. This position also contributes to student outreach and communications, ensuring that students receive timely, accurate information about deadlines, procedures, and academic requirements. The Student Services Coordinator must demonstrate strong organizational and communication skills, attention to detail, and a student-centered approach. This role requires the ability to manage multiple priorities in a fast-paced academic environment, maintain professionalism and confidentiality, and exercise sound judgment in addressing student needs and complex administrative processes.

Minimum Education and Experience Requirements :

Bachelors degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience :

Proven ability to manage multiple tasks, track details accurately, and meet deadlines. Strong written and verbal communication skills with a commitment to responsive and professional service. Experience handling confidential information with discretion. Proficiency with Microsoft Office Suite (including Outlook, Excel, Word, and Teams) and ability to learn new systems quickly. Excellent interpersonal skills and the ability to work collaboratively with students, staff, and faculty across the University. Demonstrated ability to interpret and apply policies and procedures consistently.

Preferred Qualifications, Competencies, and Experience :

Experience with UNC-Chapel Hill systems such as ConnectCarolina, FCMS, Slate, or related student information systems. Knowledge of university policies related to admissions, registration, and academic records. Experience supporting part-time and / or visiting populations. Demonstrated ability to create and maintain process documentation or student-facing resources.

Campus Security Authority Responsibilities :

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.