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Account Representative Supervisor

Account Representative Supervisor

Marsh McLennanAustin, TX, US
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Account Representative Supervisor

We are seeking a talented individual to join our team at Marsh. This role will be based in Austin, TX. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Account Representative Supervisor at Marsh, you will lead and mentor a team of Account Representatives to enhance client experience and achieve business objectives. This "player-coach" role includes managing a portfolio of client accounts, guiding your team through the renewal lifecycle, and fostering a high-performing culture. You will also promote Marsh systems, drive operational excellence, and contribute to client retention, offering significant opportunities for career development and networking with senior leaders and clients.

We will count on you to :

  • Supervise, guide, mentor, and develop a team of Account Representatives to meet role expectations, client service standards, and business objectives.
  • Coach team members through regular feedback, performance check-ins, and contributions to annual performance reviews.
  • Oversee workload distribution and monitor team workflows to ensure adequate coverage and build talent bench strength.
  • Foster a vibrant, collaborative, and inclusive team culture.
  • Engage in the onboarding and training of Account Representatives, ensuring understanding of Marsh systems, the renewal life cycle, and client service best practices.
  • Serve as an escalation point for complex client issues or internal challenges faced by the team.
  • Contribute to and oversee process improvement efforts within the team.
  • Manage a select portfolio of client accounts while building effective relationships with internal business partners and participating in stakeholder engagement sessions to enhance the client experience.

What you need to have :

  • 5+ years of professional experience, including 3+ years in insurance account management or a related client service role, with supervisory experience overseeing at least 5 employees.
  • Active Property & Casualty (P&C) General Lines Insurance License or willingness and ability to obtain within 90 days of hire.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook)
  • Proven ability to lead, motivate, coach, and develop a team of client service professionals while managing multiple priorities and deadlines effectively.
  • Strong client service mindset, with exceptional organizational skills, attention to detail, and the ability to handle difficult client discussions.
  • Excellent analytical, proactive problem-solving abilities, and strong written and verbal communication skills, with a collaborative approach to working across departments.

    • What makes you stand out :

  • Bachelor's Degree or equivalent professional experience preferred
  • Experience in a brokerage environment is highly desirable
  • Strong working knowledge of commercial Property & Casualty insurance products, the renewal lifecycle, and market dynamics

    • Why join our team :

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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    Account Representative • Austin, TX, US