Assistant Office Manager (Longmont)

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.

The vision of the department is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue please enjoy this brief video !

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Description of Job

Division of Motor Vehicles (DMV)

Do you have a passion for making a difference in Coloradans lives Do you like being involved in complex and critical policy issues that have wide-scale impact Enjoy motivating developing and guiding people to reach a common goal

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams developing strategic goals and priorities and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

Watch this short video of what its like to work at the DMV!

What we do :

The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses instruction permits commercial driver licenses and identification cards.

Senior Technician - Assistant Office Manager Duties :

Duties include but are not limited to :

Assists the Driver License Office Manager to adjust resources and personnel as needed for maximum effectiveness;

Provide input and assist with annual Performance Plan evaluations; as well as quarterly; mid-year; and final employee performance evaluations. May also be required to discuss employee performance matters and prepare documentation;

Provide day to day supervision including coaching and conflict resolution

Handles and resolves escalated customer complaints;

Processes complicated or more difficult applications;

Operates as the floor lead relieving employees for breaks; monitors work flow; monitors employee schedules etc.;

Assist with accounting duties such as : daily deposit reconciling employee cash / credit card receipts; verification of funds; employee cashiering;

Performs all functions of line staff including issuing documents when business dictates.

May stand for long periods of time.

May be required to travel to another Driver License Office (DLO) to assist with daily operations.

Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights

COLORADO RESIDENCY REQUIREMENT :

do not have a Colorado address and a Colorado State issued Driver License at the time of application.

Class Code & Classification Description :

Technician IV (H4M4XX)

Minimum Qualifications

Must meet one of the following or any combination of experience / education to meet the qualifications :

Experience :

Four (4) years of work experience in a public-facing role technical customer-service role or customer service in a regulatory environment.

OR

Education and Experience :

A combination of related education in Management Business Administration Public Administration Human Resources or a similar field and / or relevant experience in a public-facing role technical customer-service role or customer service in a regulatory environment. equal to four (4) years

Document this experience in your application IN DETAIL as your experience will not be inferred or assumed.

Preferred Qualifications

• Direct supervisory experience leading a workforce interacting with the general public
• Department management experience establishing performance goals and evaluating workforce performance
• Experience in coaching and conflict management
• Experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry skills
• Driver License Fundamentals (DLF) Certified

DOR Required Skills and Competencies : Competencies required for all DOR positions include good communications skills interpersonal and people management skills the ability to multitask the ability to work with confidential information the ability to work in high-stress environments and the demonstrated ability to assist customers.

Conditions of Employment with the CDOR :

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.

As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a pre-employment evaluation of their tax records / accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who :

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience / job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and / or may be removed from a job after hire.

The eligible list established from this posting may be used to fill additional vacancies.

Email Address :

All correspondence regarding your status in the selection / examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and / or review your junk mail and spam filtered email.

Appeal Rights :

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at within ten (10) calendar days from your receipt of notice or acknowledgment of the Departments action.

For further information on the Board Rules you can refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at Information

Equity Diversity and Inclusion Compliance

The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and / or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox at

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online submit application to :

If you are not able to submit an online application a paper application is available at this link : PDF State Paper Application (Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.

Methods of Appointment :

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program :

Per the requirements of the Step Pay Program and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.

Required Experience :

IC

Key Skills

Typing,Microsoft Office,Data Entry,Customer Service,Computer Skills,Microsoft Outlook,QuickBooks,Office Experience,10 Key Calculator,Front Desk,Filing,Administrative Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1