Call Center - Customer Service

Bee's Plumbing and HeatingSeattle, WA, US

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Job Description

Job Overview :

Are you passionate about helping others and providing top-notch service? Do you thrive in a dynamic, high-volume environment? If so, we have the perfect opportunity for you! Bee’s Plumbing and Heating is seeking a dedicated Client Services Representative to join our call center team.

Key Responsibilities :

Handle a high volume of inbound and outbound calls with professionalism and efficiency.
Assist customers with their plumbing needs, providing accurate information and resolving issues promptly. Identify customer requests and concerns to provide the most effective solution.
Schedule appointments and coordinate with dispatch to ensure timely service delivery. Communicate effectively with team members and other departments to provide seamless customer service.
Maintain detailed records of customer interactions, transactions, and feedback.
Uphold our company’s commitment to quality service and customer satisfaction.

Qualifications :

3+ years customer service experience. Call center experience is highly preferred.

Plumbing or other service-based industry experience is a plus.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a customer-centric mindset.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits :

Hourly Pay + Bonus Potential

Health insurance : Comprehensive medical, dental, and vision coverage.

Retirement plan : 401(k) with company match.

Training and development : Ongoing opportunities for professional growth and advancement.

Company culture : A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Pay Range

20—$32 USD

About Bee's Plumbing and Heating :

At Bee's Plumbing and Heating, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.

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Call Center Customer Service • Seattle, WA, US