Licensed Insurance Personal Lines CSR / Account Manager

Job Description

Job Description

At Meiers Lombardini Lemanski Insurance, we are seeking a dedicated and enthusiastic Licensed Insurance Personal Lines CSR / Account Manager to join our team in East Lansing, Michigan. As a company deeply rooted in the community, we pride ourselves on educating our clients and finding personalized insurance solutions.

In this role, you will be the main point of contact for our personal lines clients, providing expert advice and ensuring their insurance needs are met with care and precision. We are looking for someone who is motivated by client satisfaction and is eager to contribute positively to our team.

Joining us means being part of a supportive and dynamic work environment where your contributions are valued and recognized.

If you are ready to make a meaningful impact and grow your career in a positive and inviting atmosphere, we invite you to apply.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Client Interaction : Serve as the primary point of contact for personal lines clients, providing them with excellent customer service and addressing all inquiries promptly.

Policy Management : Assist clients with modifications to their policies, ensuring all documentation is accurate and up-to-date.

Claims Support : Guide clients through the claims process, offering advice and support to ensure a smooth experience.

Renewal Coordination : Handle policy renewals timely, coordinating with clients to review their insurance needs and adjustments as necessary.

Sales Support : Identify opportunities for cross-selling and upselling personal lines products to existing clients.

Team Collaboration : Work closely with account managers and support staff to deliver cohesive and comprehensive insurance solutions.

Requirements

Licensing : An active Michigan Property & Casualty License is required .

Experience : Proven experience in customer service and insurance account management, with a focus on personal lines insurance is required.

Communication Skills : Strong verbal and written communication skills, with an ability to understand and respond to customer needs effectively.

Customer-Centric : Passion for delivering exceptional customer service and resolving issues efficiently.

Detail-Oriented : Ability to manage multiple accounts and attention to detail in policy and document management.

Problem Solver : Capable of analyzing client needs and providing appropriate solutions.

Organizational Skills : Efficacious in managing time and priorities in a fast-paced environment.