Contact Station Assistant

Posting Date

12 / 03 / 25

Application Deadline

Open Until Filled

Pay Range

Anticipated Hiring Range : $17.50 - $19.50 hourly

Full Pay Range : $17.50 - $25.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Parks and Recreation

About the Position

Do you love being surrounded by beautiful scenery and fresh air? Then Lake Pleasant is the place for you!

Come work with a diverse group of individuals and assist adventure-seeking customers in exploring Maricopa County's Parks. In this role, you'll knowledgeably explain the various attractions the park holds and feel good knowing you enhanced the client experience!

Please note that this position will require working various shifts, including early mornings, nights, weekends, and holidays.

About Us

Welcome to the Maricopa County Parks and Recreation Department! From hiking on a barrier-free trail to horseback riding along a creek to testing your mountain biking skills and abilities on a competitive track, Maricopa County parks offer visitors the best of the Sonoran Desert.

At approximately 120,042 acres of parkland and 872-miles of trails, Maricopa County is home to one of the largest regional park systems in the nation. Currently, there are twelve parks in Maricopa County's regional park system. Each is unique and offers its visitors a wide variety of recreational opportunities.

The Maricopa County Parks and Recreation Department oversees the Maricopa Trail, a 315-mile trail system that encircles the valley and links all regional parks together. The department is staffed by a team of passionate employees, park hosts, and volunteers dedicated to providing park visitors with the best customer experience possible. Join us today!

Proud to Offer

Work with a greater purpose

Tuition reimbursement

Exceptional work-life balance

Opportunities for growth and development within Maricopa County

Low-cost, high-value healthcare for you and your qualifying dependents

Child care benefits, including access to our on-site center Maricopa County Kids Club , dedicated to serving Maricopa County families exclusively

Paid vacation, sick time, and parental leave

Extensive wellness program, including healthcare premium discounts

Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

Learn more at Work With Us | Maricopa County, AZ

We Require

Six months of customer service / public contact experience

High school diploma or GED

A combination of post-secondary education and / or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Other Requirements

May require regular vehicle travel between offsite locations, including other Maricopa County Parks or within the same park, of distances greater than 1 mile

Will require working various shifts and locations to include : Early mornings, nights, weekends, and holidays. Some of the locations are within a remote area of the park.

Walk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degrees.

Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire

We Also Value

Cash handling experience using a computerized point of sale system

Customer service experience in a high-volume, fast-paced environment with the ability to multitask

Proficiency in Microsoft Office Excel, Word, and Outlook

Job Contributions

Accurately collect day-use, camping, and other applicable fees using cash registers or point-of-sale systems. Sell daily, seasonal, and annual passes, ensuring proper documentation and record-keeping

Welcome and assist park visitors by answering questions, offering guidance, and delivering information about park amenities, recreational opportunities, trails, and natural features

Monitor two-way radios and telephone systems for routine and emergency communications. Promptly report and document any emergency situations to appropriate staff or law enforcement personnel.

Conduct routine patrols of park facilities, including campgrounds and day-use areas, to ensure visitor compliance with park rules and regulations. Provide education and issue warnings when necessary.

Explain park rules, natural resources, cultural history, and environmental policies to visitors to promote awareness, safety, and conservation.

Conduct routine patrols of park facilities, including campgrounds and day-use areas, to ensure visitor compliance with park rules and regulations. Provide education and issue warnings when necessary.

Balance cash drawer at the beginning and end of shifts. Perform daily reconciliation of receipts, process credit / debit transactions, and prepare deposits in accordance with park financial procedures.

Assist with the cleanliness, organization, and light maintenance of park offices, kiosks, and visitor service areas to ensure a welcoming and safe environment.

Working Conditions

Position is typically office or administrative work with exposure to extreme temperatures, wetness, humidity, respiratory hazards, wildlife , moving mechanical parts, vibrations, fumes, odors, dusts, poor, ventilation, chemicals, oils, inadequate lighting, workspace restrictions, and intense noises

Ability to exert 20-25 pounds occasionally, 10-25 pounds frequently, or up to 10 pounds constantly and walk / stand to a significant degree

Selection Procedure

Only the most qualified candidates will be considered

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre-employment background and / or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!