Assistant Front Office Manager

Assistant Front Office Manager

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front office to ensure excellent guest service, efficient processes, and adherence to hotel policies and standards. This position assists with staffing, training, and supervising front office team members, resolving guest concerns, and coordinating with other hotel departments to optimize room occupancy, revenue, and guest satisfaction.

Essential Duties and Responsibilities

• Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service / bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws.
• Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately.
• Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management.
• Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed.
• Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.