At Your Service Agent - Hotel - Full Time

Role : The Guest Service Agent is responsible for greeting each guest, thanking and inviting them to come back. Agents are responsible to take ownership for any guests issues and help reach a resolution with the guest. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values. false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

SKILLS / QUALIFICATIONS :

• Ability to communicate well on the phone.
• Ideal candidate will possess previous Front Desk experience and the "Spirit to Serve" attitude.
• Must be literate and able to communicate in English.
• Must possess a high school diploma or GED.
• Excellent customer service skills and telephone etiquette.
• Must possess basic computer skills to include Word, Excel, Internet and e-mail.
• Must have experience with money handling procedures.

REQUIRED CERTIFICATE / LICENSE :

Must be 21 or older

MAJOR JOB DUTIES : Duties include, but are not limited, to the following :

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS :

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate.