Hardware Validation Engineer I

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

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Nextiva is hiring a Hardware Validation Engineer to own end-to-end validation for SIP hard phones and adjacent endpoints including SIP DECT ATA / FXS / FXO Paging and Intercom systems. You will define traceable test plans validate call processing at the endpoint (SIP / RTP / SRTP / TLS) contribute to new feature testing lead firmware upgrades and administer device management systems. The role requires direct vendor engagement for problem resolution full discovery of device feature sets and the ability to author / version new device template configuration files. Youll also be adept at SIP troubleshooting using Wireshark and HOMER / HEPIC ladder / state diagrams. The role partners closely with firmware interop NOC and device vendors and includes Tier4 escalation leadership for complex field issues.

This role is well suited for engineers that have previous support and operations experience. The candidate must be proficient in BroadWorks both in user / device setup (DMS) but ability to register devices expertise on phone models from at least one of the following manufacturers Poly Vtech / SNOM Cisco Yealink and be comfortable with various web portals and command line addition acclimating into new softswitch and DMS solutions hosted in a public cloud are ort of the role.

Key Responsibilities

• Directly interact with hardware vendors to understand new device and updated firmware deployment technical details configuration troubleshooting and resolution of problems with interoperability of VoIP devices within multiple call processing domains.
• Read device admin guide / release notes Author version and validate new device template configuration files (vendor XML / CFG) including parameterization guardrails and regression testing before production.
• Primary interoperability testing lead certifying new devices and firmware in all production environments including test case summarization and documentation of results.
• Primary deployment engineer releases newly certified devices and firmware
• Participate in feature development and testing with product development teams centered around device level features.
• Ongoing management of over 70 different VoIP device profiles in BroadWorks and establish new devices in Nextivas Contact Center and CX environments.
• Manage multiple channels of communication simultaneously phone email tickets and instant messaging.
• Clearly organize and present documentation to communicate troubleshooting details procedures processes solutions and preventative measures.
• Build maintain and promote strong technical documentation for team use.
• Management of vendor facing tickets.
• Management of customer escalation tickets.
• Typically working during standard business hours with frequent after hours / overnight to manage updates and releases to our production environment.

Qualifications

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Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

The expected hiring range is . A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

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Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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Key Skills

Python,SOC,Debugging,C / C++,FDA Regulations,Minitab,Technical Writing,GAMP,OS Kernels,Perl,cGMP,Manufacturing

Employment Type : Full Time

Experience : years

Vacancy : 1