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IT Service Delivery Manager
IT Service Delivery ManagerPaladin Consulting • Fort Worth, TX, US
IT Service Delivery Manager

IT Service Delivery Manager

Paladin Consulting • Fort Worth, TX, US
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Manager, IT Service Delivery

Fort Worth, TX (onsite)

Direct-hire

  • Responsible for overseeing the delivery of IT services across the organization, ensuring alignment with business goals and objectives.
  • Focus on quality, improving IT support processes, and optimizing IT operations.
  • Experience in managing IT service teams, developing service delivery strategies, and implementing ITIL-based processes to meet service level agreements (SLAs) and drive continuous improvement.

SKILLS :

  • 8+ years in IT service delivery, IT operations, or a similar leadership role.
  • 5+ years, managing large IT service teams and driving service improvements.
  • 5+ years with ITIL or ITSM frameworks and managing SLAs and KPIs for IT services.
  • Vendor management, including managing performance.
  • ITSM tools, Jira Service Desk for incident, problem and change management.
  • IT operations, including networks, servers, cloud services, and enterprise systems.
  • Strong ability to lead and motivate teams.
  • ITIL certification (e.g., ITIL Foundation, ITIL Practitioner, or higher).
  • College degree is required
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    It Service Manager • Fort Worth, TX, US

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