IT Service Delivery ManagerPaladin Consulting • Fort Worth, TX, US
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IT Service Delivery Manager
Paladin Consulting • Fort Worth, TX, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_description8+ years in IT service delivery, IT operations, or a similar leadership role. 5+ years, managing large IT service teams and driving service improvements. 5+ years with ITIL or ITSM frameworks and managing SLAs and KPIs for IT services. Vendor management, including managing performance. ITSM tools, Jira Service Desk for incident, problem and change management. IT operations, including networks, servers, cloud services, and enterprise systems. Strong ability to lead and motivate teams. ITIL certification (e.g., ITIL Foundation, ITIL Practitioner, or higher). College degree is required
Manager, IT Service Delivery
Fort Worth, TX (onsite)
Direct-hire
- Responsible for overseeing the delivery of IT services across the organization, ensuring alignment with business goals and objectives.
- Focus on quality, improving IT support processes, and optimizing IT operations.
- Experience in managing IT service teams, developing service delivery strategies, and implementing ITIL-based processes to meet service level agreements (SLAs) and drive continuous improvement.
SKILLS :
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