Student Worker - Unified Communications, Office of Information Technology

University of Nevada, Reno Student Worker Position

The University of Nevada, Reno's Office of Information Technology is recruiting for a student worker position within the Unified Communications (UC) department. A successful candidate must be driven, innovative and effectively communicates within a team environment both in person and digitally. Responsibilities Data intake / validation, Tier 1 customer service, and some basic technical support for all UC service requests Work on documentation or training materials to increase efficiency and consistency within the context of customer service and technical support Independently work with customers to fix routine telecommunications issues, troubleshoot general set-up or repair issues, and document issues and resolution in the OIT ticketing system Ticket triage to other groups or departments Required Qualifications Candidate must be enrolled at the University of Nevada, Reno Candidate must have the ability to lift 50lbs Candidate must have the ability to go up and down a 10+ ft ladder Preferred Qualifications Candidates with the ability to identify cable colors to punch network jacks down are encouraged to apply Schedule Expected hours to work per week : 20 Compensation Grade Student Employee Level 2 $15.00 / hr Department Information The Office of Information Technology (OIT) department provides computing, software, and communications support services to students, faculty, and staff throughout the University. Please note, once you submit your application the only attachment / s viewable to you will be the attachment / s to the resume / CV section of the application. Any additional required attachment / s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment / s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at jobs@unr.edu. Attach the following attachment(s) to your application Resume / CV

required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented. Cover Letter

optional) Contact Information for Two References

optional) Please include name, contact information, and relationship. Posting Close Date This posting is open until filled. Qualified individuals are encouraged to apply immediately. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). For more information, please visit the University's website.