Customer Service Representative

L ocation :

St.

Louis Park, MN  Company Summary :

• Enterra Medical is a medical device company dedicated to a singular focus : helping more people with chronic gastroparesis live better lives by advancing technology, expanding clinical science, and accelerating access to the Enterra® Therapy.

Position Summary :

• The Customer Service Representative is dedicated to meeting customer needs and expectations while exhibiting professionalism, patience, and positivity.  They excel in both team environments and alone and have a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with external and internal customers.

Responsibilities :

• Fulfills customer requests received via phone, email, online chat or in person, including order placement, invoicing and return goods authorizations.
• Responds to customer and sales representatives’ requests for information regarding account status, order status, patient data, and account history.
• Customer account set up and maintenance.
• Communicates customer concerns, reactions, and inventory issues to the appropriate stakeholders.
• Administer implant registration records by reviewing, entering implant data and following up with US implant registrations.
• Follow procedure for MDR / Adverse Events reporting.
• Works with accounts payable departments to resolve aging invoices.
• Allocates inventory as necessary to prevent and / or reduce back-order situations.
• Distribution activities for corporate office inventory movements.  Other duties as assigned.

Requirements :

• Bachelor’s degree or equivalent 1-2 years proven experience in delivering exceptional customer service, preferably in healthcare environment.  Strong attention to detail and follow up skills.
• Excellent written and verbal communication skills.
• Effective time-management and prioritization skills.
• Quick learner with ability to adapt to changing requirements while maintaining a positive disposition.
• Ability to problem solve, work individually and under minimal supervision in a fast-paced hybrid work environment.

Salary and Benefits :

• The pay range for our Customer Service Representative is $48,000-58,000 per year DOE Benefits include
• Medical, dental and vision insurance
• HSA and FSA plans
• 401k with match
• Stock options
• Paid holidays & flexible time off   Powered by JazzHR