Head of Services

A company is looking for a Head of Services to lead their Services organization through its next stage of growth.

Key Responsibilities

Influence go-to-market strategy and guide new service development while acting as a key strategic advisor

Build and manage a world-class services team, ensuring successful delivery and customer engagement

Collaborate with various departments to align services strategy with overall company goals and manage customer escalations

Required Qualifications

10+ years of experience in Client Implementation, Professional Services, Customer Success, or Consulting, with at least 5 years in senior leadership roles

Proven track record of managing P&L and scaling services teams in a SaaS or high-growth environment

Ability to balance executional rigor with forward-looking strategy

Demonstrated success in hiring, developing, and retaining top talent

Expertise in capacity planning, utilization models, and process optimization