IT Operations Manager (Rochester)Golisano Institute for Business & Entrepreneurship • Rochester, New York Metropolitan Area, US
IT Operations Manager (Rochester)
Golisano Institute for Business & Entrepreneurship • Rochester, New York Metropolitan Area, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionOwning the IT operations function and ensuring excellent service while positioning the team to support the ever-developing needs of the Institute. Managing our strategic partnership with third-party Managed Services Provider (MSP) and managing on-site contract help desk personnel. Providing hands-on IT support and guidance to our campus community Spearheading IT projects, including facility build-outs and systems implementations Collaborating with leadership on IT strategy, policies, and innovative solutions Ensuring seamless technology experiences for campus events and auxiliary services Foster a collaborative relationship with our contracted MSP, ensuring exceptional service delivery that exceeds expectations Provide enthusiastic, hands-on assistance in resolving technical challenges and service requests from faculty, staff, and students Lead helpdesk activities with a focus on timely resolution and exceptional user experience, providing direct involvement and strategic oversight as needed. Proactively monitor and intervene on end-user tickets to ensure swift resolution and maintain high satisfaction levels with our third-party help desk provider Collaborate with our MSP to maintain and enhance network physical layer infrastructure, ensuring robust connectivity throughout our facilities Champion technology excellence for all auxiliary services, including campus store, dining services, and event management Partner with event planners to deliver outstanding IT support for campus events, including innovative AV setups, online ticketing systems, and emerging technology solutions Collaborate with the AVP of Technology to develop strategic project plans and maintain prioritization frameworks that align with Institute goals and timelines Lead and oversee diverse IT projects across the Institute, from traditional infrastructure to cutting-edge AI implementations, ensuring on-time and on-budget delivery Skillfully coordinate internal and third-party project resources, fostering teamwork and ensuring successful project outcomes Provide clear, actionable progress reports and maintain transparent communication with stakeholders Inspire and mentor a dynamic team of IT professionals, creating an environment where team members can grow and contribute to the institution's technological advancement Cultivate a culture of collaboration, innovation, and continuous improvement within the IT department, where creative problem-solving is celebrated Build strong partnerships with academic and administrative leaders to identify technology opportunities and deliver solutions that enhance teaching, learning, and institutional operations 7+ years of IT experience , including at least 2 years in a role directly supporting end users in a professional capacity 2+ years of direct supervisory experience , with a track record of developing and inspiring team members Hands-on expertise with IT operations, including installation, configuration, and maintenance of servers, networks, cybersecurity measures, and data storage systems, plus experience with system monitoring, backups, disaster recovery, and troubleshooting Strong proficiency with Microsoft technologies, including Office 365 and Azure, with practical experience applying these tools in academic or complex organizational environments Exceptional problem-solving abilities with the talent to communicate technical concepts effectively to non-technical stakeholders and successfully manage multiple demands and projects simultaneously Knowledge of IT compliance requirements in higher education (such as FERPA) and experience developing risk management strategies to ensure compliance with legal and accreditation standards Proven success working with external vendors and service providers to deliver high-quality technology solutions and services Experience managing IT budgets and ensuring cost-effective resource use aligned with institutional priorities Background supporting auxiliary services with technology including point-of-sale systems, inventory management, and event technology, ensuring seamless operations and integration Ability to develop and implement comprehensive IT strategies that align with institutional goals and leverage emerging technologies to enhance educational delivery and operational efficiency Must be able to move around campus and access equipment in offices, classrooms, and event spaces. Occasionally required to lift or move equipment (up to 50 pounds). Frequent use of hands for typing, handling tools, and setting up technology. Must be able to see and read computer screens and technical materials. Must be able to clearly communicate in person and over the phone. May occasionally work in tight spaces or around equipment. Some evening or weekend work may be needed to support events or resolve urgent issues.
This position requires consistent on-site presence. Remote or hybrid work arrangements are not available at this time.
POSITION SUMMARY
The Golisano Institute for Business & Entrepreneurship is seeking a passionate and collaborative IT Operations Manager to join our innovative technology team. This is an exciting opportunity for a solutions-oriented professional who finds joy in solving technical challenges, supporting users, and thrives in a diverse, fast-paced environment.
Reporting to the Associate Vice President of Technology, you'll be at the center of our technology ecosystem, working with everything from network infrastructure and laptop administration to cutting-edge AV systems and AI tool implementation. This highly visible role offers the chance to make a meaningful impact on our Institute's mission while working alongside a team that values innovation, collaboration, and continuous learning.
What makes this role special :
- Diverse Technology Portfolio : From traditional IT operations to emerging AI technologies
- Collaborative Culture : Work closely with students, faculty, and staff who genuinely appreciate your expertise
- Innovation Focus : Help shape the future of the technology that is a vital part of the Institutes operations and pedagogy.
- Growth Opportunity : Lead projects and manage technologies that directly impact the Institute's success
- Meaningful Work : Support an organization dedicated to fostering entrepreneurship and business excellence
Key areas of impact include :
The ideal candidate brings a minimum of seven years of IT experience, including at least two years of direct end-user support and two years of supervisory experience. You should have a proven track record with Microsoft technologies (Office 365, Azure) and a passion for translating technical concepts into solutions that empower others. Most importantly, we're looking for someone who approaches challenges with curiosity, communicates with empathy, and finds fulfillment in enabling others' success.
RESPONSIBILITIES
Hands-On IT Operations & Support :
IT Project Management & Innovation :
Leadership, Collaboration & Team Development :
Other initiatives as directed by Vice President of Operations and / or Senior Leadership
EXPERIENCE
Minimum requirements to excel in this role :
PHYSICAL DEMANDS
serp_jobs.job_alerts.create_a_job
Operation Manager • Rochester, New York Metropolitan Area, US
Job_description.internal_linking.related_jobs
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service.
Managers and MITs play a key leadership role, expected to Live The Ple...serp_jobs.internal_linking.show_more
Vivian Staff Jobs is seeking a Registered Nurse (RN) Hematology / Oncology for a nursing job in Spencerport, New York.Job Description & Requirements.
Registered Nurse - Inpatient Oncology / Hematology...serp_jobs.internal_linking.show_more
The RN Case Manager will a dminister skilled nursing care to patients requiring professional nursing service.Teach and supervise the family and other members of the nursing team.Perform these servi...serp_jobs.internal_linking.show_more
Job Opportunity : RN - OR - Operating Room\n\nPosition Details\nSpecialty : RN - OR - Operating Room\nLocation : Rochester, New York\nFacility : Triage\nEmployment Type : Temporary\nContract Length : 13 ...serp_jobs.internal_linking.show_more
The Manager, IT Compliance is responsible for leading and coordinating the organization's compliance program for all regulatory obligations outside the scope of Sarbanes-Oxley (SOX).This role ensur...serp_jobs.internal_linking.show_more
Remote Digital Analytics Manager Job : .Contract Pay Rate Range : $40-47.This role blends product ownership with delivery management, you will lead a GA4 / GTM implementation, govern event taxonomy, aud...serp_jobs.internal_linking.show_more
This position requires consistent on-site presence.Remote or hybrid work arrangements are not available at this time.The Golisano Institute for Business & Entrepreneurship is seeking a passionate a...serp_jobs.internal_linking.show_more
Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides...serp_jobs.internal_linking.show_more
Information Technology Operations Manager.JK Executive Strategies is proud to partner with a mission-driven nonprofit organization in search of an Information Technology Operations Manager to join ...serp_jobs.internal_linking.show_more Job Opportunity : RN - OR - Operating Room\n\nPosition Details\nSpecialty : RN - OR - Operating Room\nLocation : Rochester, New York\nFacility : Fusion Medical Staffing\nEmployment Type : Temporary\nCon...serp_jobs.internal_linking.show_more 
Durst Image Technology has been an industry leader in Digital Imaging for over 80 years.Established in 1936, Durst is a fast-growing company based in Rochester, NY that sells and services large for...serp_jobs.internal_linking.show_more
Managing Director of Multi-Site Operations.Well-established provider of early education services.Individual & Family Services.
The Company is seeking a Managing Director to lead its multi-site o...serp_jobs.internal_linking.show_more
We’re seeking proactive and independent individuals interested in learning how to earn money online.This opportunity is ideal for those who want a self-directed, flexible way to build extra income....serp_jobs.internal_linking.show_more
Job Opportunity : RN - OR - Operating Room.Specialty : RN - OR - Operating Room.Facility : Supplemental Healthcare.Coordinates total nursing care for patients.
Participates in patient and family teachi...serp_jobs.internal_linking.show_more
The End User Computing Manager / IT Manager is responsible for providing exceptional end-user experience and driving operational efficiencies while staying current with technology and security best p...serp_jobs.internal_linking.show_more
If you enjoy variety, the kind of work where one day you're tightening up a network design and the next you're solving a real-world customer issue, this is a perfect role for you! Were looking for ...serp_jobs.internal_linking.show_more Progressive public liberal arts college.University Centers and Colleges.The Company is seeking a Dean for its School of Education, a visionary leader to drive the institution's mission of preparing...serp_jobs.internal_linking.show_more 
Senior SDN / Distributed Networking Architect.This role focuses on architecting.You will help lead the evolution of next-generation networking by designing control-plane logic, traffic orchestratio...serp_jobs.internal_linking.show_more
Manager In Training
AutoZone • Greece, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
staff - Registered Nurse (RN) - Hematology / Oncology - $40-77 per hour
Vivian Staff Jobs • Spencerport, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
RN Case Manager-Home Visits- Livingston County
HCR Home Care • Geneseo, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Nurse - OR - Operating Room in Spencerport, NY - $8715 / month
Vetted Health • Spencerport, NY, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Compliance Manager
Constellation Brands • Rochester, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Remote Digital Analytics Manager Job : (Rochester)
Akkodis • Rochester, NY, US
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Operations Manager
Golisano Institute for Business & Entrepreneurship • Rochester, New York Metropolitan Area, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
IT Manager
TradeJobsWorkForce • 14638 Rochester, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Information Technology Operations Manager
JK Executive Strategies, LLC • Rochester, New York Metropolitan Area, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Travel Nurse - OR - Operating Room in Spencerport, NY - $9348 / month
Vetted Health • Spencerport, NY, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Systems Administrator
Durst Image Technology US • Rochester, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Managing Director of Multi-Site Operations
Confidential • Rochester, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Independent Online Earner - Flexible and Remote
Finance Buzz • Wayland, New York, US
serp_jobs.filters.remote
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Nurse - OR - Operating Room in Spencerport, NY - $10323 / month
VETTED • Spencerport, NY, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Information Technology Manager (Rochester)
Eastman Kodak Company • Rochester, NY, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Network Engineer (Rochester)
New York Technology Partners • Rochester, New York Metropolitan Area, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Dean of Education
Confidential • Geneseo, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Principal SDN & Distributed Networking Architect (Rochester)
IntegraTouch • Rochester, New York Metropolitan Area, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new