Software Support Specialist

JOB DESCRIPTION   Position Title :

• Product Support Specialist                                           Location :                                             Cornelius, NC   Employment Type :                             Full-Time, Exempt   Degree :                                                 4-Year Degree   Minimum Experience :                        3 Years   Position Summary :   The primary role of this position is to provide first level support to Infovisa’s clients.  This support includes but is not limited to troubleshooting a variety of systems or process related operational issues; training operational, administrative and investment staff on utilization and functionality of the software.  The Product Support Specialist participates in regular testing of the products offered by Infovisa.    Essential Functions of Product Support Specialist : Provide in-depth support to Infovisa clients by resolving incoming inquiries using various tools Plan, coordinate and conduct training for new and existing Infovisa clients Develop proficiency in products and services built and supported by Infovisa  Effectively explain system functionality and business processes to team members and clients.
• Troubleshoot and research issues reported by customers in a timely manner using a variety of methods.

Assist with the upgrade of databases and delivery of our most recent release of software Prepare user and internal documentation Assist with quality assurance testing for all products offered by Infovisa    Preferred Talents of Product Support Specialist :