Building Environmental Services Technician

Position Information

Position Information Position Title : Building Environmental Services Technician Working Title : Lead Housekeeper Position Number : Full-time or Part-time : Full Time Time Limited Position : No Number of Vacancies : 1 Department : Facilities Management Posting Number : SHRA / EHRA : SHRA Job Category : Service / Maintenance Hiring Range : $38,.00 - $39,.00 Overall Position Competency : Advanced Primary Purpose of the Organization : The Facilities Management department’s functions are to design, construct, maintain, and operate the university’s physical facilities. The primary objective is to provide and maintain facilities that will enhance and support the university’s mission and academic goals. Our approach is centered on providing a superior level of service to the campus community. Primary Purpose of the Position : The primary purpose of this position is to perform work assignments that include custodial duties, assist staff members in performing their duties, and provide support during absences and training. The lead will aid the Building Environmental Services management team on all matters concerning the operational aspects of the Fayetteville State University Housekeeping department. This position also provides on-site leadership to one or more teams of Housekeepers (4-10 employees), which includes : coordinating daily routine and detailed cleaning; monitoring workplace safety and ensuring proper personal protective equipment is utilized. This position will be assigned to the Rudolph Jones Student Center. Minimum Education and Experience Requirements :

• High school diploma or equivalency.

Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; or an equivalent combination of training and experience.

A valid driver’s license. Must have an acceptable driving record, which may require up to five years of driving experience with no more than one minor fault accident or violation in the past three years. The University will review the driver’s license and records periodically for compliance. Knowledge skills and abilities : Customer Service - Recognizes potential problems in service and addresses and resolves promptly and respectfully. Ability to insist on providing high quality service for internal and external customers. Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. Responds to customer’s needs, questions and concerns in an accurate, effective, and timely manner.

Knowledge-Technical - Advises staff of specialized cleaning and maintenance techniques and processes for use in unusual situations or problems. General knowledge of established cleaning procedures and techniques, and special applications required in assigned areas. Ability to follow a daily work schedule and observe performance of a small work group and react to situations requiring minor adjustments to routine.

Dependability / Attendance - Ability to demonstrate dependability, which requires daily attendance. Ability to report to work daily, for a full shift, at an appropriate time. Ability to submit leave request at least 5 days in advanced as much as possible.

Communication- Conveys information clearly, confidently, and with proper tone. Facilitates open communication. Uses discretion and demonstrates sensitivity to confidentiality concerns. Listens effectively and provides appropriate feedback. Check and respond to emails daily. Ability to develop and deliver written information to individuals or groups to ensure that they understand the message

Planning / Organizing- Ability to plan the daily work schedule of the staff by prioritizing the needs of the organization and implementing procedures to ensure that the tasks are completed effectively and efficiently.

Change Management- A bility to plan and implement change initiatives. Ability to support

innovation and creativity by encouraging staff to accept and resolve challenges. Ability to remain

flexible to meet constantly changing and sometimes opposing demands

Leading Work Teams : Ability to establish expectations and clear direction to meet goals and

objectives of on-going work for a group of employees. Ability to motivate and engage employees

through effective communication. Preferred Qualifications : Intermediate knowledge of institutional or commercial custodial procedures, methods, techniques, and equipment used in a large-scale custodial operation and the ability to train staff to properly do their job function. Two-three years of related experience. Special Instructions to Applicants : Notice to Applicants : Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”

Please list at least three professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission. Closing Date : 12 / 07 / Open Until Filled : No Other Information : If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. EEO Statement : This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds. Veteran's Statement : Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.