Senior Systems Operations Engineer

Senior Systems Operations Engineer

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role :

Wells Fargo is seeking a Senior Systems Operations Engineer with primary responsibility for driving production stability across the organization through strong incident and problem management routines, implementation of robust observability / monitoring, strong incident resolution background, and employing SRE principles. EFT's role is to partner with the business, acting as one team to deliver simple, safe, and sound, innovative and integrated products and services. EFT platforms and services are foundational to Wells Fargo and required to run the company and to satisfy our customer and employee needs. EFT must deliver every day with high availability, speed to market, strong risk management, security, scalability, agility, and with financial transparency. The Enterprise Functions Technology (EFT) Platform group provides technology support to a portfolio of approximately 600 applications. Lines of business supported include Corporate Risk Management, Compliance, Legal, Audit and Regulatory Reporting, Finance, HR, Public Affairs, and Enterprise Services Management. The position will have responsibility for platform and application support across one of more of these lines of business, while providing high-value customer service and developing strong relationships with these internal stakeholders. With many of the functions and teams newly consolidated into the Enterprise organization, business and technology transformations are a key focus.

In this role, you will :

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Execute incident, problem, change, and release management across a wide range of applications and technologies
• Drive remediation activities, run incident bridges, and provide status on active issues
• Identify gaps and single points of failure in current technology process or design
• Create, update and maintain all aspects application specific troubleshooting documentations and runbooks along with training / knowledge transfer to other team members
• Identify and develop automation for repetitive tasks
• Ensure quality, security, and compliance requirements are met for supported area

This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change / release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. This role requires the ability to operate independently and help transform and mature the support organization. The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include large, complex, Tier 1 IIS / .NET / SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing.

Required Qualifications :

Desired Qualifications :

Job Expectations :

Pay Range :

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $41.83 - $74.04

Benefits :

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number : R-480840