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ServiceNow Technical Consultant
ServiceNow Technical ConsultantFujitsu • New York, NY, United States
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ServiceNow Technical Consultant

ServiceNow Technical Consultant

Fujitsu • New York, NY, United States
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Responsibilities :

  • Design, configure, and implement solutions within the ServiceNow HRSD module, including Employee Center, Talent Development, COE, Case Management, Knowledge Management, Lifecycle Events, and Integrations with HRMS systems.
  • Collaborate with HR stakeholders and business analysts to gather and translate business requirements into technical solutions.
  • Develop and implement HR workflows, business rules, UI policies, client scripts, performance analytics dashboards.
  • Follow ServiceNow HRSD best practices to ensure data integrity, compliance, and a consistent user experience across all HR touchpoints.
  • Monitor and optimize HRSD modules through the implementation of Performance Analytics tailored to HR metrics and KPIs.
  • Customize ServiceNow HRSD modules to meet client requirements while adhering to best practices.
  • Take part in scrum development activities for complex requirements & project activities
  • Provide support for post-implementation activities, enhancements, and issue resolution.
  • Create / maintain API & data integration processes between ServiceNow and other services
  • Collaborate with ServiceNow Support concerning issues and other technical aspects of the ServiceNow platform

Knowledge and Skill Requirements :

  • Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes, and help manage / deploy ServiceNow capabilities / features in an agile manner
  • Knowledge in Performance Analytics module is a must – Ideally with HR Module.
  • Good leadership skills coupled with exceptional judgment and tact.
  • Understanding of the ServiceNow best practices for development & configuration
  • Excellent knowledge and experience developing in JavaScript and on the ServiceNow Platform
  • Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target requirements
  • Strong verbal and written communication skills
  • Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Working on Agile / Scrum development process.

    • Certifications :

  • Certified ServiceNow Administrator (CSA)
  • Certified Application Developer (CAD)
  • ServiceNow CIS - HRSD (preferred)

    • Education & Work Experience :

  • Bachelor's Degree in Computer Science or equivalent
  • Experience within different modules within ServiceNow; … ITSM, HRSD, CMDB, Service Portal Development
  • 5+ years of hands-on development experience on ServiceNow platform overall
  • 2+ years of hands-on development & configuration on the ServiceNow Service Portal
  • Should have worked on at least 1 end to end implementation of a ServiceNow module
  • Looking someone with HRSD and Sec-Ops VR knowledge.
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    Technical Consultant • New York, NY, United States

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