Insight Global is looking for 2 Service Engineers for a client in the Semiconductor Industry. This role would sit onsite in Baltimore, MD at the clients customer site. The Service Engineer must have strong electromechanical skills and troubleshooting expertise as well as excellent communication, presentation and Customer service skills. It is equally important that the Field Service Engineer demonstrate the highest level of ownership and accountability. Must also be able to meet and complete all Customer fab training and access requirements for the Customers they serve. This position will report to the on-site supervisor.
Key Responsibilities : Typical Field Service Engineer responsibilities include but are not limited to :
Installation and setup equipment at the Customer site
Ensuring the proper utilization of products
Minimizing tool down time
Troubleshooting problems at the system down to the Component Level
Performing upgrades
Managing and executing retrofit plans
Managing and executing service contracts
Optimizing performance of products at the Customer site
Providing in-house Field Service Engineer and Customer training classes
Field Service Engineers are expected to operate with a sense of urgency to resolve problems that meet or exceed Customer expectations
Field Service Engineers own identified Customer problems and it is their responsibility to see it through to completion
Field Service Engineers never leave a Customer site or location until the job is complete or the Customer is satisfied with the action plan provided
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Service Engineer • Coopersburg, PA, United States