Service Engineer

Insight Global is looking for 2 Service Engineers for a client in the Semiconductor Industry. This role would sit onsite in Baltimore, MD at the clients customer site. The Service Engineer must have strong electromechanical skills and troubleshooting expertise as well as excellent communication, presentation and Customer service skills. It is equally important that the Field Service Engineer demonstrate the highest level of ownership and accountability. Must also be able to meet and complete all Customer fab training and access requirements for the Customers they serve. This position will report to the on-site supervisor.

Key Responsibilities : Typical Field Service Engineer responsibilities include but are not limited to :

Installation and setup equipment at the Customer site

Ensuring the proper utilization of products

Minimizing tool down time

Troubleshooting problems at the system down to the Component Level

Performing upgrades

Managing and executing retrofit plans

Managing and executing service contracts

Optimizing performance of products at the Customer site

Providing in-house Field Service Engineer and Customer training classes

Field Service Engineers are expected to operate with a sense of urgency to resolve problems that meet or exceed Customer expectations

Field Service Engineers own identified Customer problems and it is their responsibility to see it through to completion

Field Service Engineers never leave a Customer site or location until the job is complete or the Customer is satisfied with the action plan provided

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

• Track Experience (Lithography)
• Coming from similar industries such as Military, Aviation, Medical, Food / Packaging
• Technical degree (Electrical, Mechanical, Chemical or related)
• 3+ years experience in the Semiconductor Industry
• Strong Electro-Mechanical Experience
• Preventative Maintenance of machines
• Strong written and oral communication skills
• Proficient with Microsoft suite of Office products.