Rehabilitation Case Coordinator I (Ump)

Job Requisition ID : 51057

Opening Date : 11 / 04 / 2025

Closing Date : 11 / 18 / 2025

Agency : Department of Human Services

Class Title : REHABILITATION CASE COORD I - 38141

Skill Option : UMP Certificate

Bilingual Option : None

Salary : Anticipated Salary $4004-$5245 / month ($48048-$62940 / year)

Job Type : Salaried

Category : Full Time

County : Rock Island

Number of Vacancies : 1

Bargaining Unit Code : RC014 Clerical Employees AFSCME

Merit Comp Code :

This position is a union position; therefore provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

While not requireda Resume / Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of yourapplication. Failure to upload requested transcripts license and / or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.

Why Work for Illinois

Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.

No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Rehabilitation Services (DRS) is the states lead division serving people with disabilities committed to diversity equity inclusion accessibility and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment education and independent living. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Bureau of Customer and Community Field Services / Vocational Rehabilitation Program. This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files records and documentation (both electronic and hardcopy) and facilitating the purchase and delivery of services in accordance with federal state and agency rules regulations policies and procedures and current operating practices; works with the agencys case management system monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person phone and / or email. The Division of Rehabilitation Services is seeking to hire a self-motivated and detail-oriented individual with strong communication skills.

Essential Functions

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Meets with counselor(s) routinely review case management activities and problems encountered.
• Assists applicants program participants family members / guardians / care givers vendors and referring agencies with understanding program rules policies eligibility criteria and various other aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail email phone calls voicemail and drop-in customers.
• Meets with Vocational Rehabilitation Program staff within the office and / or office supervisor to plan and / or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Conditions of Employment

Work Hours : Mon-Fri 8 : 30am-5pm 1 hour unpaid lunch.

Work Location : 4711 44th St Rock Island IL 61201-7190

Division of Rehabilitation Services

Bureau of Customer and Community Field Services

Region 3

Agency Contact :

Posting Group : Social Services

About the Agency :

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services supports programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity Equity Community Urgency Transparency and Kindness.

As a State of Illinois Employee you will receive a robust benefit package that includes the following :

For more information about our benefits please follow this link : title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. To utilize upward mobility contractual rights for this position employee must apply internally and upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.

If you have questions about how to apply please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on click Application Procedures in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

Required Experience :

IC

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4004 - 5245