Director of Professional Services

Director Of Professional Services

The Director Of Professional Services position is for a dynamic, strategic, and customer-centric leader who will build and lead our Professional Services Team. You'll be responsible for developing a scalable services function that offers high-touch consulting, tailored implementation, and advanced training. You'll drive deeper customer value, identify new potential revenue opportunities and work with Sales and Account Management to execute. This is an opportunity to consult and work with our Customer Success and Account Management teams and foster collaboration.

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform (BEP) SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.

This position is remotely based in CST or EST time zones, with anticipated travel of 1-2 times per month (up to 30%). We are unable to offer work sponsorship for this role.

Your impact :

• Develop a portfolio of service offerings aligned to customer needs, including strategic consulting, custom implementations, and ongoing optimization services.
• Collaborate with Sales, Account Management, Implementation, and Customer Success to identify where Professional Services can drive value throughout the customer lifecycle, including maximizing adoption and implementing targeted enablement initiatives.
• Serve as a senior advisor to customers with complex requirements, ensuring alignment between business objectives and ArrowStream's solutions.
• Lead customer adoption strategies to increase utilization of ArrowStream's full suite of offerings.
• Establish a proactive review cadence with Account Management to monitor client health scores and engagement metrics. Develop playbooks and escalation protocols for at-risk accounts, addressing root causes and driving re-engagement.
• Analyze client health trends and present actionable insights and recommendations to leadership for continuous improvement.
• Leverage data-driven insights to identify challenges, develop solutions, and enhance both client outcomes and internal performance.
• Design and implement scalable, repeatable processes and methodologies to ensure delivery consistency and operational efficiency.
• Define and track KPIs to measure the impact of Professional Services on customer outcomes and business performance.
• Continuously assess and refine strategies, processes, and best practices based on data, outcomes, and stakeholder feedback.

About you :

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion. If you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!

What's in this for you :