Customer Service Rep (Contact Center)

Crouch Staffing Solutions, Inc.Waco, TX, US

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Job Description

Crouch Staffing Solutions, Inc. is immediately hiring for a Customer Service Representative (Contact Center) to work in Waco, TX!

This position is onsite.

Work Hours : Monday-Friday, 8 : 15 AM to 4 : 30 PM (36.25 hours)

Pay : $18.00 / hr to start with a pay increase upon permanent hire

Major Responsibilities :

Accept phone calls in the call center from existing and prospective clients and provide professional, courteous service
Process a variety of requests and profiles changes within the administration system.
Compose and produce correspondence for existing clients, including responses by email.
Develop knowledge of company products and policy administration procedures.
Participate in change management by performing user testing in the policy administration system when needed.

Qualifications :

Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.

Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.

Effective written and verbal communications using different channels (phone, email, etc.)

Basic mathematical ability.

Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.

Must be detail oriented and able to meet deadlines.

Ability to make sound decisions.

Ability to maintain confidentiality of files.

Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.

Please apply at www.crouchstaffing.com

Customer Service Rep (Contact Center) • Waco, TX, US