Technical Support Specialist

Immediate need for a talented Technical Support Specialist . This is a 06 months contract ( Multi-Year Contract ) opportunity with long-term potential and is located in Birmingham AL (onsite / travel ). Please review the job description below and contact me ASAP if you are interested.

Job ID : 25-94311

Pay Range : $25 - $30 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24 / 7 on-call support.
• Provide onsite technology support for the existing DCC.
• Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24 / 7 business operations.
• Manage implementation of OS and system patches / updates to minimize impact on operations.
• Escort vendors on-site and ensure NERC / CIP compliance.
• Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
• Work with the business and other TO departments for incident and problem resolution.
• Identify opportunities to educate business partners on leveraging the use of technology more effectively.
• Provide project management, planning, coordination, and technical support during project implementations.
• Build relationships with key business partners and act as a liaison between the business and TO.
• Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.
• Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes.
• Provide technical support and consulting for employees at all levels, including executives.
• Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications. Knowledge, Skills and Abilities.
• Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
• Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees.

Key Requirements and Technology Experience :

Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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