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Transportation Specialist

Transportation Specialist

Boca Recovery CenterSpringfield, MA, US
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Job Description

Job Description

Position Title : Transportation Specialist

Location : On Site – Springfield, Massachusetts

Department : Operations

Reports to : Director of Operations

Salary : Competitive, based on experience and qualifications

About Boca Recovery Center

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Position Overview

The Transportation Specialist is responsible for safely transporting clients to and from the treatment facility, medical appointments, court hearings, employment-related obligations, and other approved destinations. The ideal candidate will be dependable, punctual, and maintain a strong sense of professionalism and confidentiality. Transportation Specialists play a vital role in supporting client engagement and access to care while upholding the organization's values and standards.

Key Responsibilities

Client Transportation

  • Transport clients safely and on time to scheduled appointments, external services, or housing as directed.
  • Ensure all transportation activities align with client treatment plans and organizational protocols.
  • Maintain a courteous, supportive, and non-judgmental attitude with all clients during transport.

Safety & Vehicle Maintenance

  • Perform pre-trip and post-trip vehicle inspections to ensure safe operating conditions.
  • Maintain cleanliness and order in company vehicles.
  • Report any vehicle issues or maintenance needs to the Director of Operations promptly.
  • Comply with all local traffic laws, transportation regulations, and internal safety guidelines.

    • Client Engagement & Supervision

  • Monitor client behavior during transport and report any concerns or incidents.
  • Provide support and encouragement to clients during transitions between services.
  • Maintain professional boundaries and de-escalate conflict if necessary during transportation.

    • Documentation & Compliance

  • Complete accurate logs and reports for each trip, including mileage, client names, and trip purposes.
  • Adhere to HIPAA regulations and confidentiality requirements at all times.
  • Follow all company policies, including those related to emergency procedures and reporting.

    • Requirements

    Qualifications / Required Experience

  • High School Diploma or equivalent required.
  • Valid Massachusetts Driver’s License with a clean driving record.
  • Minimum of 1 year of experience in a client-facing transportation, security, or support role preferred.
  • Experience in behavioral health, addiction recovery, or human services field is a plus.
  • CPR certification required (or must be obtained within 30 days of hire).
  • Must be able to pass background and motor vehicle record checks.

    • Essential Skills & Attributes

  • Strong interpersonal and communication skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Excellent time management and reliability.
  • Compassionate and respectful approach to individuals in recovery.
  • Capable of maintaining confidentiality and professional boundaries.
  • Self-motivated with a strong sense of responsibility and teamwork.

    • Benefits

    Boca Recovery Center offers a comprehensive benefits package, including :

  • Health Insurance
  • Retirement Plans
  • Disability Coverage
  • Paid Time Off
  • Professional Development Opportunities
  • State-Required Trainings

    • Join Boca Recovery Center and help make a difference in the lives of individuals by supporting safe, reliable access to treatment and care.

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    Transportation Specialist • Springfield, MA, US